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The guests followed every rule to the letter, compiling timestamped videos, neighbor statements, and even an itemized timeline showing the real culprits were next door.
After three emails and mounting evidence, Mark folded. The deposit was refunded, the apology was issued, and the listing quietly lost its promise to mediate complaints.
It’s a perfect parable for the Airbnb era: hosts want control, guests want peace, and everyone ends up lawyering each other with screenshots and receipts.
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Image is representative only and does not depict the actual subjects of the story.
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"Airbnb host refused to accept responsibility, so we made them live up to their exact rules."
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