Client demands bank manager after teller claims she can't withdraw more money due to daily limit, waits hours to be told the same thing by manager: ‘I can't help you’

Author image for Bar Mor Hazut
Bar Mor Hazut • Senior Editor
Nov 9, 2025 10:00 AM EST

Picture this: you need to withdraw a large sum of cash, so you go to your bank's ATM to make it happen. Except, the ATM only allows you to take out half of the sum, and refuses to give you any more of your own money.

This brings you to the actual bank, where you wait in line to talk to a bank teller who basically tells you that you have reached your daily limit of cash withdrawal, and you have to either pay a fee or wait until tomorrow. Then, despite being told it is the bank's policy and there's not much you can do about it, you demand to talk to another, more experienced employee, one who will not annoy you as the teller in front of you.

So you wait even more, get to a different teller, who knows even less than the one you talked to before. They also inform you that you can't get all the money you need today. Will you finally accept their answer? 

Well, no, because then you demand to talk to a manager, which leads you to another annoying wait until a manager finds their way to you.

What will they tell you next? Keep scrolling to read the rest of the story.

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  • 01
    Senior Woman Transacting with Bank Teller Handing Money
    via annastills

    Image is representative only and does not depict the actual subjects of the story.

  • 02

    Client wasted almost 1 hour to hear same info I told her already from different employee

    Some years ago I worked at bank office (not in the US). I was mediocre at sales, but good at service and processes, conditions, pricings etc, so I was put at administrator position (not a manager one).
    via iwantshortnick
  • 03
    My job was to meet incoming clients and help them to solve their problem by helping them with the ATM or mobile app, or by navigating them to the right specialist via electronic queue, etc.
    via iwantshortnick
  • 04
    So there was this woman, let's call her CUSTOMER, she came to the office and asked for money withdrawal.
    via iwantshortnick
  • 05
    I recommended her to use ATM and she told me she already used it, but can withdraw more due to daily limit.
    via iwantshortnick
  • 06
    I asked how much she want to withdraw (it was 600 000 of our local currency) and replied that due to bank policy to withdraw that amount of money via cashier she need to order it in 5 days (for safety reasons) and only amount we can give her today is 150 000 without fee and 300 000 more with 2,5% fee, but she can use ATM tomorrow and withdraw all needed amount with no fees, because daily limit will refresh.
    via iwantshortnick
  • 07
    She wasn't happy, and I can understand this, but then she started being rude and unreasonable.
    via iwantshortnick
  • 08
    CUSTOMER: I need to talk with more experienced employee, what do you mean I can't withdraw my money, it's a bank.
    via iwantshortnick
  • 09
    Me: they will tell you the same, it's a bank policy, fastest and cheapest way for you to withdraw needed amount is to use ATM next day, technically after midnight, if it's somehow urgent.
    via iwantshortnick
  • 10
    CUSTOMER: No. I don't want to talk with you, you are some newbie, just give me queue number and I'll talk with proper bank worker.
    via iwantshortnick
  • 11
    Now worth noting that I was most experienced employee in the office in terms of operational work, including manager, so I giggled inside, but that was her clear will, so I gave her number and moved on.
    via iwantshortnick
  • 12
    Twenty minutes later (yeah, it was busy evening) her number was called to desk and she started asking same questions from a new girl (worked around 1 month at this point).
    via iwantshortnick
  • 13
    Elderly Woman Receiving Money at Bank Counter
    via annastills

    Image is representative only and does not depict the actual subjects of the story.

  • 14
    Let's name this girl Eve. She wasn't familiar enough with everything, so she started casual identification procedure, by checking client ID in the UV, searching for client profile in database, sending her SMS-code to approve entering profile etc, so around 5 minutes more were gone.
    via iwantshortnick
  • 15
    Then Eve asked what operation lady want to do and lady repeated her question. Eve tried to start withdrawal and noticed she can't make more than 450 000 and there is fee.
    via iwantshortnick
  • 16
    And what do you think? She called me to help. I walked around the desk and asked Eve what happened.
    via iwantshortnick
  • 17
    Eve: Look, CUSTOMER want to withdraw 600 000 and I can't type more than 450 000 and there is fee.
    via iwantshortnick
  • 18
    Me: I'm sorry, I can't help here, client insisted to have more experienced employee to answer his
    via iwantshortnick
  • 19
    And left back to my work place. After that there was some banter between CUSTOMER and poor Eve, trying to explain same stuff while I typed everything to her in work chat.
    via iwantshortnick
  • 20
    Then she gave up and offered CUSTOMER to talk with manager, if she's unhappy. She waited 20 more minutes for manager and heard same info I told her 50 minutes ago and Eve repeated 20 minutes ago: today she can have 150k for free and 300k more with fees, after midnight she can have 600k with no fees via ATM, and in case of big withdrawals in future she need to order cash in advance.
    via iwantshortnick
  • 21
    CUSTOMER left furiously not looking at me. TLDR: bank customer wasn't happy with my consultation, telling. me I'm nobody, and then lost 50 minutes to hear the same answer twice
    via iwantshortnick

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customer service bank workplace-stories employee front desk work client tales from the front desk reddit story entitled Reddit weird money entitled people
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