There's always a stickler for the rules in every company, and when this person decides to make everyone else comply, too, it can really gum up the works.
There are very few careers where everyone works 100% by the book 100% of the time. There are some fields where this is crucial, but chances are you know that ahead of time if you're choosing that career path. This person is sharing the story of their middle-management boss who is a true stickler for the rules, and wants things done by the book, every single time, just because. This guy loves opening and closing help-desk tickets. It seems like he literally won't answer a question unless a ticket is formally filed by his employees.
Actual help-desk tickets are useful for those who answer said tickets — they provide a log of errors going on with someone's computer, as one example, so that the random worker fixing it has some background information about which solutions have been tried already. And for employees, filing a ticket is a good way to cover themselves, ensuring that they won't be penalized just because some of their equipment is broken. If you have to file a ticket for literally everything, they lose their meaning, not to mention their priority status. If you have one important ticket to deal with, it'll get dealt with before lunch. If you have 150 tickets sitting in your inbox, where do you even begin? You might approve a few less important tickets while totally missing out on the actually urgent ones.
Commenters urged this person to report back when they have an update! Check out the full story below and see if you side with the frustrated employees, or with the boss who got stymied by his own communication style.
The image does not depict the actual subjects of the story. Subjects are models.
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