'I REFUSE to work if I’m not getting paid': Overworked employee goes part time, leaving entitled coworkers to fend for themselves

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  • I am working part time now, as the only CSR in our very busy insurance office.
  • (This was not my choice btw. Agent needed to cut back due to losing sales.) My three coworkers are sales.
  • Two of them HATE service work. The third sales rep is new and still learning. If I'm out just a couple hours, I get to hear about how busy they were "We had to do this.
  • We had to do that." "I didn't get to leave at 5." (That's because you don't set boundaries with customers.
  • I never stay late and all I do is customer service. That's a you problem.) They refuse to solve customer billing inquiries on their own and send them to me.
  • I.e. I'm not only chest deep in my own work, but they are all constantly sending me messages to "call" this person, "can you look at so and so's billing?" "I can't figure this out, can you look at it?" All day.
  • Every day. They also send changes to me they are perfectly capable of doing themselves, while they are talking to said customer who is requesting the change.
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  • If they were at least selling, fine. I am the CSR after all. But sales are down.
  • They spend over half the day chit chatting and not working. Anyway. It's going to be very interesting to see how they fair, me being out for an entire day, every single week.
  • From now on. If they don't even like me being out for an hour or two on occasion.
  • Or taking a sick day. Because it means they have to work. And if they think they're going to call or text me when I'm off, they are in for a surprise.
  • I'm at home, not at work. I'm not getting paid to work. I'm not working. I REFUSE to work if I'm not getting paid.
  • So they will have to figure shit out themselves when I'm out, or I'll follow up when I'm back in the office.

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