'You need to fire her!': Entitled shopper tries to force the grocery store manager to fire a repairwoman thinking she's a cashier

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  • "Could you stop what you're doing and check me out?"

    So, many years ago I worked at a company that maintained check lanes for a major retailer. I was responsible for fixing the POS systems, scanners, etc. A store called in a scale that wasn't working right, so I took the call and started disassembling the checklane to get to the equipment I needed.
  • I had a basket put in front of the checklane, pieces of equipment scattered out on the belt, when I heard a noise. An older lady, toting two baskets full of groceries, had moved my "Don't come down here" basket and was staring at me.
  • "Can you move that stuff off of the belt? I need to check out." "Ma'am," I said, "this lane is closed. I'm repairing it."
  • "Never mind that. I need you to check me out." "I can't do that. I'm not an employee here. This register is out of service." (At this point, I assume she's seen me in the store before, testing the register, and thinks I'm a member of staff.)
  • "Well, you're the only one with no line!" "... that's because this isn't a line, this register is broken. You'll have to check out with one of the cashiers down there; they'll be happy to assist you." I said, pointing to the other open checklanes.
  • She huffs at me and takes her baskets down towards the other open lanes. As she gets in front of a cashier, I see her gesturing in my direction angrily, waving her fingers. Next thing I hear is a page over the intercom: "Manager to Checklane 22, Customer Assistance."
  • The manager (who I knew quite well) came over. More finger pointing. More... whatever. He and she come over to the lane where I still am wrenching a very stubborn H-bar out of a scale so I can get to the weight cell.
  • "This lady?" the manager asks. "Yes! She refused to check me out. She had no line and she wouldn't move all that stuff out of the way." "The one not wearing <store>'s color shirt?"
  • "Yes! You need to fire her! I've never been treated so r ly in my life." "Lady," he said incredulously, "SHE DON'T WORK HERE!"
  • A female customer reads the product labeling while shopping at the grocery store.
  • Glittering-Data-8... That type of person will still not accept that they do not work there. They will still expect the manager to fire them. Telling the lady that they do not work there
  • doesn't matter in their mindset. Manager can either politely agree to fire them [sic] or tell the lady she is an idiot and ban her from the store. Either way the manager has to hear her whine for an intolerable amount of time.
  • pn2100001 As a former NCR field engineer, I can't tell you how many times this scenario has played out, almost verbatim...usually in a Walmart or Meijer. It was possible on any retail call
  • though, regardless of the store, especially around the holidays. People see a warm body behind the counter and will flock to you.
  • TheFluffiestReddi... "Lady, get out of my store and never come back. You're no longer welcome here. You wanted someone fired, well that person is you. You're fired." Ahh, I dream of good managers.
  • . pacifica333 23h ago Normalize firing customers.
  • NYC-WhWmn-ov50 . 7h ago Depending in the mood of the day, as another (old lady) customer watching this I would so very much walk over and scream in the lady's face, "SHE DOESNT WORK HERE TURN ON YOUR HEARING AID MORON!!!" Its would be very cathartic.

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