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The image does not depict the actual subjects of the story. Subjects are models.
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In this story, a young, inexperienced employee got upset when a coworker accidentally sent her a text criticizing how she had performed while handling a call with a customer. He was requesting to speak to somebody specific, so she put him on hold to ask her colleagues who the best person was for him to speak with.
Her coworker expressed in the text that she thought she had done the wrong thing, leading to her crying in front of her manager about the situation. While her boss was supportive, she felt embarrassed, and looked for advice on how to deal with the situation going forward.
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The image does not depict the actual subjects of the story. Subjects are models.
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The image does not depict the actual subjects of the story. Subjects are models.
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24-year-old handles difficult customer, gets upset when 49-year-old coworker accidentally sends her critical text: 'She should have handled that'
Work is the last place most people feel comfortable getting emotional.
Nonetheless, it is very common for things to feel all too much in this area of life from time to time. It is silly for it to be common knowledge that having a job can be very stressful, but at the same time, expect employees to maintain their professional composure without letting their feelings slip.
It is especially difficult to keep it together when you are new and inexperienced in a role. Dealing with mistakes, embarrassment, and coworkers who may not always be the most sympathetic can prove to be a challenge for someone who is just finding their feet. As a result, it is more likely that a person is going to be emotionally overwhelmed at this point in their career, having not developed as many coping mechanisms to deal with this. It is all a learning process.
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24-year-old handles difficult customer, gets upset when 49-year-old coworker accidentally sends her critical text: 'She should have handled that'
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