Massage therapist spars with entitled customer after she gets an extra free 15 minutes: 'If you were a good massage therapist, you'd [...] make sure I'm taken care of'

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Ben Weiss • Writer and Editor
Jan 23, 2026 2:00 PM EST

Next time you get a massage, take a moment and be grateful for the amount of unnecessary nonsense your masseuse probably has to deal with on a regular basis.

This massage therapist thought she had a concrete process that would avoid tense interactions with clients. Whenever she was taking on new customers, she always spoke with them in advance to get a sense of what their expectations and preferences were. She wanted to know more about any tension they're experiencing, if they're having any pain, and how physically intense they wanted their massage to be. Generally, it sounds like this process works well for both her and for the vast majority of her clientele. 

However, that was not the case when it came to this particular client. After they had their pre-massage, everything seemed good to go. Both parties appeared to be on the same page about what the next hour and a half would be like. However, just to be sure, the massage therapist checked in with the client every 15 minutes or so throughout the experience to ensure that she was receiving the kind of massage she wanted. When she did this over the course of their session, the client responded favorably with verbal agreements that this was what she wanted. 

By the end of the massage, the therapist decided to gift her client an extra 15 minutes on the house. She announced this to avoid any confusion about payment. Unfortunately, that wasn't enough to appease the client. When she got up from her massage bed, her entire demeanor changed in an instant.

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  • We have to hand it to this lady for refusing to allow the customer to make her feel inept. After all, the massage therapist has utilized the same process for all her clients and never dealt with this level of entitlement before. It was as if this lady shifted gears as soon as that free portion of the session had wrapped up. 

    Several members of the online community weighed in and praised the massage therapist for standing her ground and refusing to give this client a discount. In fact, the free 15 minutes were already more than generous. Who knows what this woman had dealt with before, but let's just say it seems like this is the kind of person who cycles from one massage therapist to another with an eternal sense of dissatisfaction.

  • A woman rests on a massage bed and gets facial spa treatment.
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    Image is representative only and does not depict the actual subjects of the story.

  • "Today I had the most entitled client of my career and I still can’t process what happened"

    Earlier today, I had a new client book me for a mobile massage. I've never worked on this woman (possibly in her early 30's) before so because of that, I make sure to go through all expectations well before the massage and ensure that my clients get every bit of what they are paying for.
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  • So we did just that. We chatted for about 5 minutes before we got started and she was really kind.
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  • She went into detail about exactly what she wanted and she asked for a 1.5 hour massage, told me exactly what areas to focus on, she had zero areas to avoid "pain points" and had reported no pain so all was golden as far as I could tell.
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  • So we finalize everything and start the massage. As we are going, I make it a point every 15-30 minutes to check in and ask questions to ensure everything was exactly what she wanted.
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  • Every time I ask she enthusiastically said "it was perfect" and that she "was super relaxed" so we kept
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  • Now...once her 1.5 hours hit, I decided to take an additional 15 minutes to give her a scalp massage, hot towel, and even hot stones.
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  • Again, this is AFTER the massage. This is just something I've always added on for my clients as a thank you.
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  • And again, I made all of this very clear that this was FREE and on me.
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  • As we are wrapping up and I am putting up all my stuff and getting ready to have her get up and change, she suddenly says to me: "Wait, was that a deep tissue massage?
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  • I wanted a relaxing massage, the pressure was too hard for me." I politely replied: "Oh no, that's what we agreed upon and I asked you about pressure along the way and you said it was perfect?
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  • Did I miss something?" She then sits up, looks at me and says: "Um no. So I definitely am not tipping you at all for something I didn't even want...that is not what I asked for.
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  • If you were a good massage therapist, you'd give me more time and make sure I am taken care of" And when I tell you HOW FAST I told her to get her a off my table, pay me and lose my number.
    via Best-Pirate5073
  • A woman rests on a massage bed and gets back spa treatment.
    via Unsplash+ (Getty Images)

    Image is representative only and does not depict the actual subjects of the story.

  • jimgovoni Unreal. She's nuts
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  • Best-Pirate5073 Original Poster's Reply I couldn't agree more
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  • Slow_Challenge835 This is like when someone finishes the meal they ordered and then tells the server they didn't like it. So sorry this happened to you!
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  • Best-Pirate5073 Original Poster's Reply EXACTLY! like what?!
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  • appleblossom1962 I bet you felt like folding her into the table. You may want to consider letting other massage therapist in your area what happened to you
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  • Best-Pirate5073 Original Poster's Reply Oh I already did
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  • A woman rests on a massage bed and gets facial spa treatment.
    via Unsplash+ (Getty Images)

    Image is representative only and does not depict the actual subjects of the story.

  • Kuchaloo "If you were a good massage therapist, you'd give me more time and make sure I was taken care of." ??? Just what did she mean???
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  • Best-Pirate5073 Original Poster's Reply I literally wish I knew..
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  • No_Negotiation3242 Did she really say "you'd give me more time to make sure I'm taken care of"? Sounds like she was expecting a happy ending. massage. Possibly she didn't realise she'd booked in at the wrong place.
    via Best-Pirate5073
  • Best-Pirate5073 Original Poster's Reply I was thinking that...it's possible that it didn't end the way SHE WANTED and caused a scene? I really don't know.
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  • elonmusksmellsbad So, let me get this straight. She said that everything was perfect for 90+ minutes. Then, at the end, she complained that you used too much pressure. But then proceeded to try and get you to massage her more for free?? I would think that more massaging would be the last thing you would want in that situation. Wouldn't you be sore or at least sensitive if there was really too much pressure used for that long? What a cheap, entitled, idiot of a person.
    via Best-Pirate5073
  • Best-Pirate5073 Original Poster's Reply Everything you said, yes she expected more.
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  • Useless890 Did you at least get paid?
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  • Best-Pirate5073 Original Poster's Reply I did!
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  • pixiemeat84 Scalp massages are the best! Stupid entitled B doesn't know how lucky she is getting one just because. You sound like a very professional masseuse OP.
    via Best-Pirate5073
  • Best-Pirate5073 Original Poster's Reply Appreciate the love and truth!
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customer service therapist karen-customer massage unprofessional money entitled people
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