Manager forces employee to submit shorter reports, employee complies and then get reprimanded for not being detailed enough

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  • A warehouse coordinator takes instructions from his manager.
  • My manager told me to write shorter reports. So I did.

    For context: I work in logistics coordination. Every week I submit a report summarizing what happened with our shipments, delays, carrier issues, that kind of thing.
  • My reports were usually around a page, maybe a page and a half. Detailed, clear, everything you needed to know.
  • The coordinator reviews extensive plans and reports with his manager, thinking he will receive strong feedback.
  • Three weeks into my new job my manager pulled me aside and said, and I quote: "your reports are good but they're too long, cut out the fluff, nobody has time to read all that." Okay.
  • The manager begins critiquing the coordinator's work.
  • Fine. No fluff. The next week I submitted this: "Week 34: All shipments delivered. Two delays resolved.
  • One carrier changed. No outstanding issues." That's it. That was the report. Every single thing in it was
  • The manager and coordinator shake hands, thinking they have reached an understanding about the reporting.
  • Nothing was missing in terms of facts. Were there nuances? Sure. Did the delayed shipment involve a fairly heated call with a vendor that probably needed documenting?
  • Technically yes. But he said no fluff, and vendor drama felt like fluff to me. He responded within four minutes asking me to "elaborate a little." So I added the word "successfully" before "resolved." "Week 34: All shipments delivered.
  • Two delays successfully resolved. One carrier changed. No outstanding issues." He came to my desk. In
  • To discuss the report. We talked for twenty minutes. I took notes. The notes were longer than any report I had ever written.
  • Arev_Eola Reports resolved. No outstanding issues.
  • JGCii Sounds like a client we used to have... He would accept whatever we wrote, review it, and make a raft of suggestions. My partner looked-up some documents that the client had authored at another company (available on-line), made minor changes to make it compliant with the Company's framework. The client started making suggestions...my partner told him that the policy document was authored by himself at his previous position, simply changed to make it relevant to the Company. He turned it ba
  • SpotTheDoggo Having been in your job and your managers job and a driver - manager both reports should have been perfectly acceptable. Detailed breakdown? Great, maybe there's a trend but maybe not, still nice to see what's going on. Short and to the point? Great - if there's nothing to follow up on then no need to draw it out. If a team can't read a single page document, then they're either lazy or dramatically overworked and your manager should fix those issues.

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