Karen banned from HOA-sanctioned neighborhood chat after she personally goes after the moderator in charge of the forum: 'I don't think she was told no as a child'

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    Older woman looking disgruntled and upset.
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    I'm the moderator for my neighborhood email group. It use to be a free for all but it got nasty with neighbors verbally attacking other neighbors and cursing.
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    Now, I review all incoming emails to make sure they are appropriate. Over 98% of them are regarding lost packages or recommendations on local businesses/services.
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    I also allow criticism of the board and HOA president as long as it is kept civil and constructive.
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    The neighborhood recently had some renovations with our mailboxes and there some changes that took adjusting to.
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    People were addressing concerns and the HOA was responding. Everything was civil until Karen
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    Older woman furiously typing an email to the HOA.
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    Karen responded that the work had been "a waste of money". Since it wasn't productive to the conversation, I told her I was declining her email and why.
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    Her response was "You have no right to decline my email! Do not do so! If you have violated this, provide you name and contact information" My response was that I own the box and choose which emails are allowed to prevent neighborhood drama.
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    Karen: "This is a free country and live here and can say what I want! |
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    This group is a way for us to connect freely with others. If this is not the case, delete the group and notify all members.
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    Give me your name and contact information!" At that point I stopped responding and sent the email to the board.
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    I told them I would no longer inform her when emails were declined. They agree that is the right response and she has had other complaints against her previously.
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    Cheezburger Image 10623034112
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    She later tried to push another one through telling the gate repair man that he didn't know how to do his job and he installed the gate incorrectly (the gate was fine).
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    Those got declined as well. She is now back to asking for my information. The board is also discussing if they want her removed from the neighborhood email group.
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    She would still receive official HOA emails, but not the social ones. Im tired of her harassment and I'm afraid if she finds my address she will try to harass me further.
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    JosKarith Oh she absolutely will harass you further if she gets any contact details. Hold firm, don't give her anything.
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    OP Aedora 125 Oh absolutely don't plan to! She seems to be the type to say I violated "her rights" and try to sue. Once I have board approval, I'll probably remove her from the group. If I ever put my address for any reason, she would know and could go after me further. I don't think she was ever told no as a child.
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    imnickelhead I would start responding with sh like, "thank you so much for the input. We strive to provide the best quality neighborhood experience for all of our residents. We forwarded your concerns on to the proper authorities." but obviously don't forward her sh She will think it's a new moderator and that whoever was in charge before is gone. ETA: or bcc the board and any other neighbors who are cool and are annoyed with her. That way if she brings it up to any of those people they can say
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    OP Aedora 125 Basically what I did. Told her to address her concerns of HOA funds and how they are used to the board.
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    EnderBookwyrm Yikes. I don't have any specific advice, but you did the right thing here. Freedom of speech means you have the right to say stupid things, not that everyone has an obligation to put up with verbal harassment.
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    OP Aedora 125 Agree! The email box is a privilege not a right.
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    B-Roads_wrongway Does she know the guidelines to the group? If she doesn't send them to her as a response. Explain if she has a concern it needs to be stated only a respectful way and can't just be her opinion. She needs to base her concern with facts I.e." the gate failed to operate on Saturday when I blah blah blah. Could it be checked and repaired?" There's always at least one in every group but she is paying dues and if she is respectful, should be heard. She can go on social media if she wa
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    OP Aedora 125 Oh I absolutely would have allowed it if it was based on facts or half civil! Had she said, "We keep having damage to the gate due to xyz, is it possible to install in a different way to prevent future accidents?" I would have happily approved.
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    Plasticity93 <<<If this is not the case, delete me from the group>>> Done! Kick her off the email server and block her email. That's your right and duty as a moderator to prevent toxicity. You have zero obligations to humor her at all.
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    OP Aedora 125 I don't want to be the "email dictator", so I asked the board and will let them vote on the matter.
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    StellarKittyy She thinks the HOA is a democracy, lol. Block and move on
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    OP Aedora 125 What's funny is I'm not even on the board. The person I decline most is the HOA president because the communication should come from the official channels and not the social one.
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    mmachinist What's a "neighborhood email group"?
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    OP Aedora 125 Basically a Google groups email box. You send an email to that box and it goes to everybody on the list which is the entire neighborhood.
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    Budget Kiwi 513 People don't like being dismissed. Is it possible she can't afford repairs if she's voicing a concern about the money? Who's obligated to pay for repairs? I get your perspective, but it doesn't seem like voicing dissent over an expense rises to the level of incivility...
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    OP Aedora 125 I can always understand not wanting the email to be dismissed. It was from the HOA fund. Not her personal money. There are ways to say things and how not to. He exact email was "I can't believe we spent $$$ on these mailboxes. What an enormous waste". I'm always good about informing people on why their emails are declined (which is very rare). Had she instead said something along the lines of "With the cost of the boxes, can the board contact the company to address the issue? It is
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    Dapper-Warning3457 How is complaining about the cost "not civil"? You said her email "wasn't productive" not that it was uncivil. Seems like you just didn't like her opinion so you chose to silence her
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    OP Aedora 125 Her exact email was "I can't believe we spent $$$ on these mailboxes. What an enormous waste". It was HOA money, not her personal money. Had she instead said something along the lines of "With the cost of the boxes, can the board contact the company to address the issue? It is a lot to spend for what was delivered". I would have approved. Someone prior to her response had been critical of them and I allowed it as it was civil.

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