Fast food employee told by manager to stay out of the kitchen, employee follows her orders, denying service to customers: 'I’m sorry, I would get that for you but I’m not allowed back there right now'

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  A fast food employee works in the kitchen.

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• “I mean it, stay out of the kitchen!” Okay, if you say so...

  
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  A group of fast food employees working in a busy kitchen.

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• A good manager is someone who knows how to handle a crisis. The fact is that it doesn't even sound like there was a real crisis happening in the kitchen. The manager was just feeling snippy and stressed and probably needed someone to blame. That being said, none of those reasons justify her complete lack of decorum and foresight. The truth of the matter is that she actually could have used an extra set of hands, and that given the limited number of available hands on deck, the new hire would have been the smartest choice to assist her. 

  Instead, she seemed to be more concerned about the optics of having an employee always be chained to the register, as if that is something all customers need. To be honest, whenever I'm entering a fast food establishment, and things seem busy, I actually feel more taken care of as a customer when I see that employees are helping each other out in order to get orders out quicker. Even if that means it takes an extra 30 seconds or so for me to put in my order, I will likely get my food faster with more employees helping out. Clearly, though, this manager could not have bothered to think that deeply.

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  A fast food employee wearing a mask prepared food orders in the kitchen.

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  A burger and fries at a table in a fast food restaurant.

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