Night auditor gets frustrated about new trainee as he continues to ask the same questions over and over and does not think for himself, now he's worried about after training: 'When you are on your own, what are you going to do? Call me at home?'

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  • After 13 training shifts (yes 13), answering many of the same. questions over and over and over again. I kept telling him I want him to think constructively for issues because after today, I won't be here with you. This was our interaction a moment ago: He just made a pot of coffee and says to me "if I want coffee where can I get it?" I said "you can get some from the pot you just brewed"
  • A man looking stressed in front of a computer, model image.
  • His reply "I am allowed to drink that?" I shook my head yes. Then he asks about the kureig machine in the back office here. I tell him, "yes, you are more than welcome to make your own coffee from that as well." He asks "can you show me how to use it."
  • I tell him, "I am going to tell you what I tell every guest - the instructions are on the left side of the machine. They are even in easy to read pictures." So he looks on the bulletin board behind the coffee machine. I reply, "on the side of the MACHINE" He looks at the picture and the huge OPEN button on top. Presses it like the image and jumps back scared because it
  • opened up. He then asks me "regular or decaf" I tell him what ever he wants. I tell him to just put it into the machine and he takes that instruction as to try and open the top of the cup. I say "no no no, in the machine not rip the top off." He looks at the pod confused so I put the pod in the machine for him and point at the next picture in the steps. He goes okay and pushes the lid down, then the
  • water area pops up. He asks me "what goes in there?" Meanwhile there is a big blue rim that says "WATER" that makes up most of the space. I ask "what do you think goes in there?" "water?" He asks. I reply "very good." So he then asks "where can I get water?" I told him that "I want you to think critically. What would you
  • do if I wasn't here. Where do you get water?" "I don't know" "Where do you get water from at home?" "I don't know, I don't get water." My reply "you don't get water from the tap?" I watch him get water then proceed to make coffee while I hit
  • proceed to make coffee while I hit the brew button for him because a ginormous button surround by a bright flashing blue light is not an indicator to hit it. This is a small portion of what it was like to train this employee. Another interaction and this was when he just started and had 2 years experience in a hotel: When I am asked about a rate code, let's say "IDME0" he will ask
  • "is this individual pay. I will say "yes. And you can tell by the rate being shown here and there is no deposit." Then the next reservation is also "IDMEO" and it is the same question with the same answer. Then the next reservation is "IDMEO" and it's the same question with the same answer. Then the next reservation is "IDMEO" and it's the same
  • question with, "I know it's a long night and I don't expect you to remember everything as there is a lot to remember. However, I do expect you to use a little common sense. A rate code should be the same for all guests that book that rate code and I have answered the same question 3 times in a row and showed you how to tell if it's individual pay or not. I do expect you to remember somethings or utilize the resources I give you to check and
  • think for yourself. When you are on your own what are you going to do? Call me at home?"
  • Visual representation of a coffee machine.
  • stootchmaster2 You have the patience of a saint. Do NOT give this person your personal phone number.
  • dropshortreaver and you have of course been keeping your boss up to date on how the training is going? Seriously CYA here.
  • PunfullyObvious I'd need to have a frank conversation with whomever hired this person
  • SkwrlTail Some people have floated through their lives with all the thinking done for them. I knew a kid who'd grown up in the foster care system, and it was pretty clear that no real attempt had been made beyond "make sure they eat". It wasn't that the concepts were hard, they just had never had to work out what to do without being told before.
  • rebelangel How does this person have 2 years of hotel experience?

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