Store vendor refuses to follow company’s standards, leading manager to retaliate against her, giving her nothing to do and starting a whole investigation into her behavior: ‘Vendor left crying’

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A vendor for one of our designer handbag brands supports our store once a week with fill-in, recovery, markdowns, setups, etc. She had been assigned to our store for the last year or so.
Our merchandising manager doesn't like the way the vendor does her job and told her to her face because she had enough. The vendor said our manager doesn't know what she's doing (MM has been doing this successfully for 20+ years).
The vendor has intentionally changed things to how she wants it vs. what our company's standards are. The vendor insists that at her
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other locations her way works and we never give it a chance here and we're always the ones giving her a hard time.
As a result of this, the merchandising manager started having our merchandising colleagues do everything the vendor is supposed to do instead so when the vendor comes, she has
nothing to do. Then she complained about why the work was already completed. Our manager told her that if she as so much touches anything on those tables/fixtures, she will report her.
Right before a recent regional visit, the vendor came and changed everything because at her other location the same people who visited liked it. Our merchandising manager saw her
changing it and flew into a rage. She yelled at her and scolded her for disobeying her and told her to leave. Vendor left crying. It took hours to re-do it at the last minute. During the
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regional visit, they loved what we did with our display and then proceeded to trash what they saw at the other store that the vendor did.
The Melbourne Shop by Sparkle Shine AR E NINE
After this, the merchandising manager informed the vendor's manager about what happened and said that the vendor doesn't do any work when she comes to our store and
should be reprimanded. She left out the part that our team is intentionally doing her work. Vendor was reprimanded and our store is no longer part of her stores based on this lie.
The merchandise manager reached out to vendor's other stores and told them what happened too and encouraged them to call her boss too and get her dropped from there too.
The vendor went and reported what our merchandise manager did to her to our company's HR even though she is not an employee of our company but is doing so
because our company has a no-tolerance policy for this type of retaliation against a vendor. Now there is a full investigation happening.
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emotionalhaircut Meh. Hard to feel bad for the vendor when it sounds like they started the beef. Don't mess with VM...
BadHeartburn What gets me is that your merchandise manager didn't even have to lie. All she had to do was just tell the truth, and would have had plenty of ground to stand on. Now she's an even bigger a hole than the vendor.

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