They thought their new top-floor apartment was a dream, but it quickly became a nightmare—Couple moves into new apartment, after 1 week gets 2 mysterious sticky notes complaining about noise with demands they stop, escalates to complaints to the landlord

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We just moved in a few weeks ago into this new built apartment complex to the top floor. We get the 1st note on Thursday. I knock on the neighbor across the hall to see if they left it they say no but they have a camera and show me who left it.

The first note that was left

Hi. We all collectively agree We need You that to please be more aware of the amou Of noise you make. We hear you at all hours of the night... This is multiple of your neighbors... Pleak try to be more quiet. Thank you T
I go down stairs and knock on their door to have a conversation because obviously I don't want to be a bad neighbor. They don't come to the door but have a ring camera and can see who I am.

The second note that was left

We have all collectively asked you to be quiet... Please be quiet ALDI
The next day I get the second note so I take both of them to the office and they tell us the downstairs neighbor has filed a noise complaint bit I still offer to sit down with them and have a conversation if they want, then I get the email the following Monday.

This was the email they claimed to have received

2:22 63 < Kear Resident/s, ㄖㄖ We received a report regarding the sound of moving furniture, dropping something heavy, loud footsteps, doors slamming, the sound of a hand saw, dragging something heavy along the floor, banging on walls, etc. These noises are reported to be occurring during the day and night including the hours of 12-4am. While we understand and have communicated to your neighbor that some level of noise is expected in a shared living environment, we ask that you please be mindful
In addition, this email also serves as a reminder that ts is a snoke-free community. As outlined in your lease agreement, smoking of any kind is not permitted anywhere on the property, including but not limited to: Inside apartments On balconies or patios In hallways or common areas Near building entrances or windows We have received a report that sm g has occurred on your balcony. Please remember that smoking in any form on the premises is a direct violation of your lease agreement. Violations
My spouse and I both work during the day and are gone from 7am to 6pm. I'm not sure what noises they hear and we're in bed by 10:30 every night so we can't be making noises from 12am-4am.
I don't own a hand saw, we don't bang on the walls (haven't even hung pictures yet). Plus we don't smoke. We've maybe sat on our balcony 3 times since we've moved in? They even complained that we flush our toilets too loud???
They also told the complex they felt threatened and uncomfortable to sit down and have a conversation since I knocked on their door.
Yesterday I suspect they were looking at our balcony to see what we were doing. I have never talked to these women or come off threatening in anyway. I don't have any issues with my other neighbors and I've talked with a few of them. I've just never had someone complain and lie but refuse to talk to me so we can resolve the issue.
forgot to add, there are no multiple neighbors that have issues with noise like the note stated. The property manager confirmed this.
beeikea unfortunately your best bet is to start recording. get an interior security camera with audio and reply to any and all future complaints with your video and request (demand) the neighbor do the same.
Bull RidininBoobies Consider taking videos between 12-4am to show that you're not the source of the noise. Document your evidence as much as possible! Do not engage with the neighbors. Only go through the office.
Greedy_Grimlock Multiple of your neighbors Is literally just one neighboring apartment
jeskimo We're all just going to ignore the "hand saw"? Are they implying you're sawing something in your apartment? I'd be concerned about their mental health if they're specifically hearing a hand saw in the middle of the night.
XXMokaMarieXx I hate to be this way but you need to record it all. Go to the houseing manager and tell them the hours you work, your bedtime, etc. You already have a ring camera so perhaps a small camera in your house temporarily to prove you arent making any noises.
Complain to the leasing office everytime you get a note or they stare at you or interupt your timr and space. Tell them you are feeling harassed. You havent hung anything up, you are in bed by 10:30, tell them its genuinely impossible for the noises to be you and the camera audio will prove it.
rockyroad55 Time to start recording everything, flood them with evidence.
gtck11 You need a camera. I have a couple of nest cams that record majority of my house 24/7. If you're not comfortable with them, use them just temporarily. It got me out of a noise complaint when my downstairs neighbor tried this BS with me. She WAS hearing
me but the problem is we have O insulation, so walking sounds like elephants (I experience the same from upstairs). Problem is the building not the person, so I was able to prove I wasn't stomping or doing anything crazy.
Nemo_556 Honestly feel like they are just harassing at this point. Just keep good documentation and video evidence. Might catch them with a bulls lie if ya have evidence the complex may kick them out for harassing you or falsifying information.
Portalearth This is why i hate these bulls corporate owned apartments. They'll rain fire and brimstone on you based on nothing but hearsay and its up to you to prove you aren't doing anything wrong. "The burden of proof lies with the one who makes the claim, not with the one who denies it."

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