Who are really the quiet quitters? Bosses discusses how is like to manage a group of remote workers, the good, the bad: ‘the quiet quitters aren’t the ones who everyone assumes’

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been managing a fully remote team of 12 for a few years. every few months the quiet quitting discourse comes back around and every time the picture people paint is wrong, at least for what i see. the ones flagged as checked out are usually the ones who set boundaries. they log off at a normal hour, they dont answer at 9pm, they say no to scope creep. from the outside that reads as
A woman sitting at the window, working on her computer. Representation.
disengaged. in reality theyre often my most reliable people, the work ships, its just contained to work hours. the actual quiet quitters, the ones whose output quietly drops, are usually the opposite. always online, fast to react in chat, present in every meeting, visibly busy. busyness is easy to perform remotely. output is harder to fake but also harder to see if you only watch activity.
i had to unlearn measuring people by responsiveness. green dot and quick replies tell you almost nothing. i look at what actually shipped over a month now, and the two lists, seems engaged and actually delivering, overlap way less than youd think. if you manage remote people, whats your real signal for who's delivering vs whos just visible?
A computer, a cup of coffee, a cellphone, and a notebook displayed at a wooden table.
Skjalg This is spot on in my experience as well, both lived and seen in others. The thing is, when you are always online, always responding you are not doing your best work. Your best work happens when you get to sit down rested, in piece and quiet and get stuff done. If you are always online you are never rested and you're never being able to get that peace and quiet necessary for some actual good work is impossible.
So yes, setting clear boundaries like not working after 5pm is not something that should come from bottom up, its something a manager should enforce. In the long run you'll get so much more out of people.
wishingitreallywas From my own experience, it's exactly this that leads to quiet quitting in the first place. If my output and work isn't what gets me ahead but responsiveness instead, I'm going to be more responsive at the cost of my work.
Opandemonium I've managed large remote teams for almost 20 years and this is where people fail in management. If you manage outcomes and not activities you....get better outcomes. I would let everyone of my staff not work Friday if they were done with the outcomes we needed for that week. Everyone got everything done by Thursday and moved their free Friday's. My boss would give me no such grace so I just go a lot of admin
work done in Friday's. And then when Co id hit and everybody was managing remote teams people got more and more into tracking activities, corporate began to reward activity and not outcomes. The best example is my top sellers were always at putting stuff into Salesforce because they were busy selling.
VigorousCactus7 the "busyness is easy to perform remotely" line is so true. my most present-in-chat report was my lowest output two quarters straight
Ornery_Spirit503 This has always applied to in-person work as well. The people who act the busiest, are often not even doing anything productive. It's performative.
Silly-Recognition-25 This is so spot on. When I'm checked out, I'm very "present" online.
000MomOfBoys000 From the non-management standpoint, I can completely confirm this post's accuracy. I have been trying to work my wage for a while now and ride a fine line between what mgmt thinks is productive and how little work I see others getting away with for YEARS. I was an over- achiever for a long time and realized all it ever got me was being expected to do more. I have worn myself thin, and now I no longer volunteer to earn any other expertise. I believe my
higher-ups think I'm quite quitting, but I'm not planning on going anywhere. I just don't want to give any more of my energy for a job that gave a 2% raise after a decade of employment and being everyone's "answer lady"
Adventurous_Bell2667 I barely do nothing at my work. Sometimes I work really hard, but it is not often. Usually I work about 2-4 hours a day, but I'm available in the evenings to respond. I start very late. Everyone is happy. A year before I tried to manage my time and to work efficiently, I worked much more, started early, but I wasn't available in the evenings. I had a talk with boss about my work that my manager has a feeling that I work worse and so on,
so I came back to the old schedule and now work even less, but everyone is praising me

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