‘What is a secret about the industry that you work in that customers shouldn’t know?’: Employees share the secrets that nobody knows about the industry they work in, and that would change the customer experience completely.

María Cetra • Writer

Aug 11, 2026 1:00 PM EDT

Industry secrets? I'm always in for this gossip…

When you start working in an industry, you end up discovering things you never expected to know in the first place. It happened to me. I remember when I started working with an insurance company, an industry I knew absolutely nothing about. I started with some training that gave me a general idea of what insurance was and how it worked, especially what payments were attached to it. But when I started to actually work, I ended up discovering so much more. How it was managed, how people were paying for it, what it covered. I even learned about state laws and permits. I went from 0 to 100 in almost no time. It was insane.

This wasn't particularly useful for me per se, but I realized that because of reading insurance documents all the time, I now knew how to read other relevant documents and how to look for the information I needed in no time. I also learned how to get to a real person when calling other insurance companies in no time, which was the most useful thing of all. Nowadays, I can call whatever company number and go through their IVR system in two seconds to get to the real person. I also practiced so much math that I can do calculations quicker.

I believe you learn useful stuff at every job, and when I say everyone, I mean it. You may think that being a server you will just learn how to deal with people, but the truth is you will probably also learn about food, cooking methods, and even etiquette. So if you want to learn more about other industries, especially the secrets they hold that can make your experience as a customer a 100 times better, then read the thread below for some juicy gossip.

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What is a secret about the industry you work in that customers shouldn't know, but that would completely change the way they spend their money?

A person with a finger across their mouth indicating silence. Representation. — *A person with a finger across their mouth indicating silence.*
*_{Representation.}*

duckebones Cybersecurity isn't being hackproof, it's being harder to hack than a hacker has the appetite for sticking around for. It's cyber deterrence. Just like with door locks, those aren't for the bad guys, those are for the honest folks.

glucoseintolerant that if you are half way handy, basic locksmith stuff isn't hard. Half of the "locksmiths" out there are drill and replace smiths. I see all the time people posting on the locksmith reddit " did I get Scammed" well you paid them $300 for a $45 deadbolt because they drilled and destroyed yours.

orangeunrhymed After working in a grocery store for 8 years - WASH YOUR PRODUCE. I've seen people do the most disgusting things to produce, like everything from open-mouth cough on the wet rack, to wiping their boogers on ears of corn, to letting their toddlers gum on carrots and put them back. I use white vinegar on most of my produce, and actual unscented soap

on anything with a rind (melons can be bigger vectors for salmonella and E. coli than raw meat). I also wipe down/wash the tops of cans. My store isn't dirty, but I've seen mouse droppings on cans of soup at various stores.

Two friends telling a secret to each other. Representation. — *Two friends telling a secret to each other.*
*_{Representation.}*

pandasweatshirt debt relief agencies are a scam and will only f your credit up. i work in the mortgage industry.

suburbanoutrage I work in the trades. When getting estimates for work cheaper is rarely better. And the most expensive is probably ripping you off. Your best bet is often in the middle. Reputation should be your deciding factor not price.

rainier_withastraw I work in produce distribution. All of the grocery stores in my city get their produce from us. You're paying more to shop for produce at a bougie grocery store when you can literally get the same produce for $3-4 cheaper at a different store.

Zedra123 I used to work for a very high end supplements company, think vitamins, cod oils, protein powders, pre workouts, millions of pounds worth of stuff, half of the stuff we had was 3-5 years out of date, but because it was so expensive we kept it, whenever we had a inspection we loaded up the out of date products and took them away to our bosses warehouse in another estate, Almost all the supplements we made

were so heavily under dosed it was a complete waste of money to buy, but we sold thousands upon thousands, £30-70 a bottle, biggest boom was during Co id, it was an giant rip off, the entire supplements industry is a massive dodgy racket cash cow

MadOx321 I'm a director at a college. If you want to go to college affordably, while not possible for everyone, colleges give massive discounts and a lot of times free college education to employees. Pursue a job at a college for 4 years - free degree.

via MeatScience1

DerpsAndRags That's the joke about my industry; healthcare. People don't always have a choice of how they're going to spend their money, if they want to live and stuff. An icky little secret about it (United States, of course), is how siloed it is behind the scenes. You may have an excellent doctor, but someone else is in charge of the billing, the scheduling, the pharmaceuticals, and you bet your busted a all that adds

onto the line items. So if you do end up hospitalized, get your loved ones to bring in toiletries and snacks. You'll actually save money, right down to a toothbrush.

via imashination

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‘What is a secret about the industry that you work in that customers shouldn’t know?’: Employees share the secrets that nobody knows about the industry they work in, and that would change the customer experience completely.

Industry secrets? I'm always in for this gossip…

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