Entitled customer expect front desk employee to unattend the other hotel guest so he has priority to book a room oveer the check ins: 'He screamed on the phone "NO! YOU HAVE JUST LOST MY BUSINESS!!!"

Author image for María Cetra
María Cetra • Writer
Sep 14, 2026 10:30 AM EDT

'I will take my business elsewhere'. Do so! Nobody cares. 


I hate entitled customers, but these are also able to be divided into categories. There are the ones whose entitlement makes them scream. Then the ones that start mistreating with heavy insults towards the poor employee. There are also the ones that refuse to leave, no matter if security is escorting them out. And then we have this customer. He started yelling from the moment he was told 'no'. Then he said my favorite phrase: 'I will take my business elsewhere'. What a saying! It's almost magical. It just gives you, as a customer service employee, all the information you need to know about the customer, and that is that they do not deserve your time. Never, ever respond trying to help them, unless you really have to for store policies. They do not deserve anything after that. Only answers that apply as a response after that phrase are 'GO!'. You want to take your business elsewhere? Do so! Nobody is going to stop you. Just do it!

I do not think that this kind of customer will ever change. They have their mind set on entitlement to a point where there is no return. So it's pointless to spend time trying to explain to someone that their attitude is wrong. It's important to me to clarify it, just in case someone would see a point in listening to me and what I have to say. But, realistically, nobody will ever change just because they are told by a stranger online that they should be like that. Their entitlement blinds them to the point that they justify their actions, even though deep down they do know that what they are doing is wrong. They know this is no way to treat an employee, and they also know that they wouldn't have liked to be treated that what if they were the ones who were working at the front desk of that hotel. If you do work in customer service, you will be able to testify that these people do this over and over. They don't change. And you will also be able to say that you wouldn't treat ANYBODY ever like this. But that is what customer service is like sometimes. And there is nothing left to do about it. 
 

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  • Don't threaten me with a good time! I swear every time someone says this to me over the most mundane things I don't get upset. I laugh and I will ALWAYS laugh about it. Because you have to be some special little spoiled princess to act this way.
    via Docrato
  • A hotel guest enjoying the suite. Model image.
    via Bruno van der Kraan

    A hotel guest enjoying the suite. 

    Model image.

  • This was because a guest called and was trying to book a room for the next few nights. Unfortunately, he called during the time I was swamped with checks ins. Literally a whole group of people, unrelated to each other, come in to check in all at once. It was 20, so I had a line. Plus, with our new operating system (which runs slower than our old one. ) it took a while. He called while I was on check in number 2 in line, and knowing I would be a while I asked for his name and number so I could ca
    via Docrato
  • There was a long pause of silence to which I had to say "Hello?" to make sure someone was still on the line.
    via Docrato
  • I was then immediately met with "No, I'm not going to do that. Every time I call during the day no one calls me back!"
    via Docrato
  • I apologized and said "Well sorry about that sir. I cant speak for day staff as I'm night shift and don't see everyone but we have been very busy at the hotel. Its graduation time and its just super busy around this time of year. If I can just get your name and number I will call you back in 15 minutes after I knock out this line" Granted people are still waiting to check in but I can multitask and talk on the phone while typing and doing what's needed for check ins and this fool CAN hear me tel
    via Docrato
  • Instead of being a grown adult he screamed on the phone "NO! YOU HAVE JUST LOST MY BUSINESS!!!" He didn't hang up, instead he waited for me to grovel because people that act like this do expect workers to beg and plead for them to stay. I'm not like most people.
    via Docrato
  • So I respond with "oh such a shame sir. Well you have a wonderful night." and hung up on him. I don't have time to stroke your ego as I have a line to get through. If you wanna be about that life then own it because you wont get begging for me. And sir, where ever you are just know... I'm still laughing at your impatient tantrum. □□□
    via Docrato
  • Hotel workers working at the hotel's restaurant. Representation only.
    via Crew

    Hotel workers working at the hotel's restaurant.

    Representation only.

  • plucky_orrery People who pull this move usually aren't spending serious money anyway
    via plucky_orrery
  • Tacky-Terangreal I work in a different industry and this has been my experience too. The biggest pain in the a clients are the ones that barely do any business with us. There are some days I would just love to call their bluff because I know even our competitors are sick of their sh..
    via Tacky-Terangreal
  • MightyManorMan Don't you wish that you had one of those Wile E. Coyote signs that just said the word "Promise?" that you could just pull out every d n time that they say that?
    via MightyManorMan
  • Shalom RPh I'm in a totally different line of business (pharmacy) but I did pull this once. This one customer was having issues with her prescription (that were not our fault) and getting madder and madder, finally yells at me "I'm never coming here again!" my response was, "OK. Next customer please?" She says "Aren't you going to fix my problem?" I told her "No, you just told me you're not my customer anymore."
    via Shalom RPh
  • I do tend to take things very literally, and don't always pick up on nuances, so if someone tells me something like that I don't hear "I want you to beg me to stay as your customer", I hear "I am going somewhere else to become someone else's problem", and that's fine by me.
    via Shalom RPh
  • Pretty Razzmatazz202 People say that to me at a non profit charity Imao, like you just lost OUR business what do you mean??
    via Pretty Razzmatazz202
  • Intoxicated Rat "Don't let the door hit you on the way out, 'cause I don't want a prints on my new door!" - Mom
    via Intoxicated Rat
  • thechaosvariant "DO YOU KNOW WHO I AM?! I'M A MEMBER!!" Yes, and you're currently acting like one. You're a club member, or an elite member because the company you work for pays for your room, so you're not actually spending any money with us. Plus, you're not the only member in the building, we literally have to sign up a bunch of people to meet a quota.... Which is what I always wanted to say.
    via thechaosvariant

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customer service hotel guest tales from the front desk entitled people
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