I work at a fast food restaurant. Running myself ragged today and secretly on the verge of tears, I overheard a young lady telling off a grumpy customer in front of her in line. He was upset that he had been waiting 5 minutes. She told him that if he thought he could do MY job better than me, that he should get behind the counter and help me. As he finally got his food (from another employee, not me (darn)), he grumbled a retort and called her a B!t(h. She grinned, thanked him, told him he was a