Tech Support Blows Minds of Retail Employees with Power Button Bombshell

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Eric Lund
Dec 21, 2018 9:00 PM EST

We're not sure who's more shocked here; The retail worker who learned the power symbol isn't a camera, or the tech support dude who had to tell them?

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  • 01
    Text - r/talesfromtechsupport Posted by u/dragalcat 15 hours ago Medium Telling Secrets to Tech Support So I work tech support for a large retail chain, helping out retailers when their broadband goes down, their registers break, they don't understand cash management, etc. (Cash management is not really our wheelhouse, but sometimes they just need a logical brain to help out...) Well, one afternoon, a cashier calls in because her register is frozen. I'm listening in on the guy who takes the call
    via dragalcat
  • 02
    Text - Well she looks and looks and can't find this power button. Which is odd, because this thing literally has a giant engraved power symbol on it, the universal one she would have seen on computers, TV remotes, you name it. No retailers ever have trouble finding it on this model. Eventually she asks him to hold while she finds another "more tech savvy" employee to help. Employee 2 picks up the phone, and we run through the whole thing again, searching and searching until Alex is describing th
    via dragalcat
  • 03
    Text - Retailer 2: "Ooh. We always thought those..." then she drops her voice to a whisper, and by the sound quality you can tell she's cupping her hand near the phone for secrecy, "..those... were CAMERAS." Now Alex is a pretty professional guy and usually doesn't miss a beat, but I can tell he's floored, because he's quiet for a full 3 seconds before he goes, "W..what?" She cups her hand to the phone again and whispers, "They're CAMERAS." Alex: "Who... who TOLD you that?" Retailer 2, still whi
    via dragalcat
  • 04
    Text - So she does, and the register comes back up fine. I'm chucking to my myself, thinking the best part is over, until he starts wrapping up the call Alex: "Is there anything else I can help you with?" Retailer 2: ".... So, those are power buttons?" Alex: "...Yyyes, those are power buttons." Retailer 2: "Oh. ... OH. Okay..." And she dips her voice down into a soft deliberate tone, where you can feel the "wink wink" through the phone and hangs up There a moment of silence. Then from my desk I
    via dragalcat

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button tech support computers retail technology phone secrets camera ridiculous silly story knowledge funny store
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