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Oh customer service, it gets to everyone, you know? After seeing his bug report get stalled by the development team twice, frustrated Palestinian cybersecurity researcher Khalil Shreateh decided to take his discovery straight to the CEO's office by posting a lengthy message on Mark Zuckerberg's Facebook wall last week. When the story hit the tech news headlines over the weekend, the company responded that the bug was fixed as of last Thursday and pointed to the language barrier and lack of information provided on Shreateh's part for their delayed response. Unfortunately, Shreateh won't be getting his $100 reward from Facebook's White Hat program, as his stunt has been deemed a violation of the website's terms of service.