19 Moronic Reasons Customers Demanded to See the Manager

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Eric Lund
Mar 8, 2019 7:00 PM EST

Lord help the customer service representative who has to deal with the customer who thinks they're always right. These stories are a mixed bag. Sometimes the insane customer gets their comeuppance, and sometimes they just benefit from their frustrating behavior. If you wanted to read more manager stories, then here you go.

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  • 01
    Text - ness_davis 2.5k points 11 hours ago edited 7 hours ago I had this insane woman flag me down at a Chinese Restaurant I used to manage. She very loudly told me she found a hair in her Mongolian lamb, and showed me a long sauce covered blonde hair. For reference, I had short black hair at the time and the entire kitchen and wait staff on that night had relatively short black hair. The woman had long blonde hair. Instead of letting her cause more of a scene, I apologised and got the kitchen t
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  • 02
    Text - 7 hours ago edited 1 hour ago 3 Thejagwtf 1.8k points Good ending story, Was a manager for a Music/game cd store back in 2007-9. Was called in for an old grumpy man returning a CD which was not working He was nearly crying, the CD was expensive. It was all very scratched like it went through sandpaper. We had a no-return policy after the package was opened, as these were original CD's He came in claiming that the CD was not working. We usually tested if the CD, if it played and didn't ski
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  • 03
    Text - themonkeyswrench 1.1k points 12 hours ago Quite a few years ago I was working at a pizza chain and I had someone call in and ask an employee if we would honor a coupon that was over a week expired. My employee told her that we couldn't honor it but he would ask me. Before he got the chance to ask me she decided to make a big fuss/was fairly disrespectful to my employee and wanted to speak to me about it directly. She complained saying it was only expired by "a few days". I backed what my
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  • 04
    Text - 8 hours ago GingerNutsAndTeaBags 877 points Restaurant manager here. We provide complimentary bread baskets on our dinner tables. One lady clicked me over (because who doesn't love that?) to tell me I was running the most unhygienic establishment that she had ever eaten in, and that, with her food hygiene level 3 certificate, she could and should have me shut down. Why the fuss? There was some "jam" breakfast stock and tried to cost cut by serving contaminated bread at dinner. l'd cut the
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  • 05
    Text - 8 hours ago lastorderstime 818 points Customer comes to the bar and demands to speak to the manager, won't say why, won't deal with anyone else. He's told I'm not working for another 3 hours and says he'll wait, stands at the bar angrily. Staff call upstairs to me (I live up there) and explain he's just standing there tutting. He realises they're on the phone to me and gets angry because I'm upstairs and won't speak to him. Went down and asked the problem. "When X ran this pub he used to
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  • 06
    Text - steun88 705 points 10 hours ago Used to be front office manager in a hotel. In our rooms we had three phones. One next to the bed, one in the bathroom and one on the desk. This is already a lot but in the past we also had an additional 4th phone on the side table. So one day a customer asked to see me requesting the 4th phone because you could clearly see the telephone socket in the wall (neatly covered) and thus his room was not complete. I asked him why he needed 4 phones in his room, h
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  • 07
    Text - 9 hours ago CatBusExpress 414 points Asking me what the showtimes were. They demanded I come over to guest service where they stood tapping their foot impatiently. Keep in mind I am in another part of the building, so it takes me several minutes to walk all the way there. I get to guest service and ask them what the issue is. They say "We need to know the show times for today" I give them a weird look, as the box office is literally right outside the doors with a huge marquee displaying t
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  • 08
    Text - -Glaxx- 406 points 7 hours ago I worked at a marine business for a number of years. I was the head buyer for a long time. One of the things we sold was anchor chain, we sold a lot of chain for boats. We would buy it in bulk and sell it for the same amount as online retailers when you account for shipping. In a lot of cases we sell 250'+ to a single buyer I had a customer come in and want to buy 250' of 3/8" chain, this stuff weighed right around 2lbs per foot. He wasn't happy with the pri
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  • 09
    Text - Wensdu 198 points 11 hours ago When working over night in a retail store an and asks for someone in the automotive department. elderly couple calls We didn't really have anyone for just that area so I took the call. They needed help changing their Tesla brake fluid at like 3 am, and they called a grocery store. I redirected them to the Tesla support line. Another time I had a customer come up to me asking for big scissors, so I take them to the hedge trimmers. He later revealed to me that
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  • 10
    Text - 6 hours ago Vooshka 210 points Was the casino beverage manager in Vegas and was covering the pool bar manager that day. It was in the middle of summer and the pool team calls me saying an irate woman wanted to speak to the manager. I make my way out there in 100F heat, while wearing my suit and tie This lady was seated in the VIP area and was complaining that her margarita had melted within 10 minutes and wanted me to give her a replacement as it "melted too fast". Last I checked, being a
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  • 11
    Text - alter_ego77 219 points 6 hours ago When I worked for Apple years ago, a customer came in to buy new iPod. Totally normal interaction, but before I ring him up, I ask him what computer he has, to verify that hell be able to use the iPod. This was the first generation of ipods that only worked with a version of iTunes that could only be installed on macs that a had an os that could be installed on the newer versions with Intel chips. It comes out that his computer doesn't have an Intel chip
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  • 12
    Text - 9 hours ago RealisticResturant1 224 points I once had to take remake out to a customer that ordered a pizza hut meat lovers pizza, complaining it was too greasy. Gee, really? No way?! The meat lovers pizza is greasy? No shit?? Huh Lady, you ordered a meat lovers pizza from pizza hut, I'm not sure what you expected. The remade pizza was exactly the same as the first one she received. I hope she was able to find some sort of enjoyment in her greasy meat lovers pizza.
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  • 13
    Text - --Rook- 12 hours ago 239 points edited 12 hours ago Not a manager but when I used to work at a park and on a carousel, I would have people get mad at me for the dumbest shit in the world. One lady asked to see my manager because she didn't like me, that was literally it. She said I didn't look family friendly enough to work at a park, I shrugged and told her to tell the person who hired me and she held up the line just for that. One lady made me call the manager because she thought the to
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  • 14
    Text - 9 hours ago HikerTrash5102916 357 points Because a bartender properly poured a beer. It was Stella in the Stella chalice. It's listed in the menu as 13.5 oz and that's the fill line. Dude asked the bartender to top him off as the head had died down a bit. Bartender does so and the guy wants the head completely poured off. Bartender points out the fill line and says that he can't just pour away beer (head is mostly beer). Customer takes this as attitude. Dude doesn't like it and comes to m
    via AskReddit
  • 15
    Text - MotherofPugs 5 158 points 11 hours ago When i was a supervisor in retail i had a customer ask to speak to a manager, apparently when checking her items the cashier accidentally dropped her package of chicken. The package was completely sealed and nothing was damaged or had gotten dirty. The cashier apologized and bagged it. The customer was so utterly appalled that she was still sold an item that had touched the floor. I offered to replace the item for her, she was not satisfied. This was
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  • 16
    Text - 10 hours ago ArikBloodworth 377 points Was a supervisor at a retail store that's like Wal-Mart but not trashy like Wal-Mart. Got called up to Electronics to talk to a customer while we were starting to close up for the night. I go up there to a very irate customer complaining about earbud headphones. See we had a model of generic $20-30 earbud headphones that were nothing special, but they came in 3 colors: black, grey, and pink. Each color was considered its own item as far as the system
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  • 17
    Text - queenrodgeriii 157 points 8 hours ago Not the manager but an employee at an event, serving alcohol and "fancy ice cream bars." (Yes, those exist.) A woman came up to my booth asking for an ice cream and a glass of wine. Check her ID, give her her purchase, and she goes away. All is fine. Forty minutes later she comes back, complaining that her ice cream had melted. It's August in the midwest and we're outside, so... of course it did. I don't say that though. Instead I ask her if it was me
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  • 18
    Text - inb4circlejerk 400 points 7 hours ago Imanage a movie theatre and oh boy, I field stupid complaints all dang DAY. Being in charge of our customer review responses is a headache and a half, and the discounted days bring in all sorts of crotchety old farts. I had a lady complain that there were children in an auditorium showing a, wait for it, kids movie. When I was 9 months pregnant, bitterly fat and waddling, an old man snapped at me for not moving fast enough to serve him a beer. One guy
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  • 19
    Text - thesuffolkram 163 points 7 hours ago I got called to see a customer who had a complaint about the state of our disabled toilets. Our toilets get cleaned regularly, but sometimes people come in and have the odd accident and leave without telling any of us to sort it. So in my mind I was dreading to find out what the state of the toilets were and feared the worst. He complained That they were dirty and in a terrible state, he had photos which he offered to show me which I agreed to see. The
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insane customer service bar wtf manager job bartending retail work customers restaurant customer stupid
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