I Can Has Cheezburger? Newsletter

Man Asks Chewy For A Refund On Dog Food After His Dog Passed Away, Receives An Oil Painting As A Tribute

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    A beautiful oil painting of Bailey, by artist Sharon LaVoie Lamb, and an thoughtful note from Chewy:

    Pug - chewy.com 1-800-672-4399 24/7 tatugm.cor/ctewy pitteteat nehew rwitter com/ehewy onjehewy Sharenen
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    Text - It's hard to say goodbye They will always be remembered and cherished. to a loved one. With heartfelt sympathy, ClPets come into our lives, leave Paw Prints on our hearts and we are forever changed." We're sending lots of love and Positive theughts. TF you ever n anything, we're anays Warmly The Chewy family here
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    Joseph was so touched by the gesture and posted about it on Facebook

    Text - Joseph Inabnet si trova qui: Falls Church. 1 maggio If anyone has ever dealt with Chewy.com, they probably know just how wonderful their customer service is. But today, it went to the next level. I had to put my Bailey down in October. She had been on prescription dog food, and I had a brand new unopened bag (about $70). I asked Chewy if I could return it. They told me to donate it instead, and they returned my money.
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    Joseph with Bailey

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    After posting the message of Facebook, other users shared their experiences with Chewy


    When the Stack family lost their 6-year-old Great Dane, Jack, they called Chewy in the afternoon to ask if they could return the 60 pounds of dog food that was delivered just the day prior and end automatic deliveries.

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    And by that every night, they received a refund, asked the Stack to donate the food to a local shelter and sent flowers of condolences.


    If that isn't the definition of excellent customer service, we don't know what is. 

    Thank you, Chewy. 


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