Customer Demands a 500 MB plan Instead of Existing 16 GB Plan

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Eric Lund
Sep 28, 2019 3:00 PM EDT

On one hand, having to call customer service, especially for a telecommunications company, can be a time wasting slog. On the other hand, some customers just call customer service for an opportunity to scream at someone. In this case, this woman would rather scream and demand a 500 MB plan rather than actually listen, so things didn't exactly end in her favor.

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  • 01
    Text - r/talesfromcallcenters Posted by u/damnknife 7 hours ago S "I pay for 500MB I want 500MB" I work on a telecom sales line but most of our calls are customer care or technical that end up pressing the wrong buttoon because they use a super strange phrasing so people get confused and we are obligated to try to sell them things So this lady calls
    via damnknife
  • 02
    Text - Lady: "I want to know how many MB I have on my plan" Me: "well, you apparently have 16 GB" L:"But in my contract it says I have 500MB" M:"Yes, but when you subscribed you must have gotten some special deal, but don't worry 16GB is a lot better than 500MB"
    via damnknife
  • 03
    Text - The lady then gets really upset screaming if she pays for 500MB that's what she wants to have. I ask her to wait till I transfer, I talk to my colleague in customer care before transfer just to tell her that this is what the customer wants and to her not even bother to explain that 16GB is better than 500MB Out of curiosity I took a look at her data usage and most of their cellphones expend somewhere between 2 to 4 GB, so she will pay at least 20 or 30 Euros in extras from now on.
    via damnknife
  • 04
    Text - Edit: just to clarify, English is not my first language so it kind of got lost in translation, I didn't just said "16 gb is better" it would be more accurate "16gb is way more than 500mb" and her issue was to have anything different than what was in the contract Edit2: you guys are a tough audience, Jesus, to clarify even further this happened a couple of months ago and I believe I said something like "you have 16gbs, which is like 32x what you pay for, but it's free since it was a limite
    via damnknife
  • 05
    Text - 6 hours ago ThirtyMileSniper Score hidden Ah, but 500 is bigger than 16!/s p75369 Score hidden 5 hours ago It's depressing that this is almost certainly the case. People keep trying to one-up the venerable quater-pounder burger by making a third-pounder. Every time it fails and it fails because 4 is bigger that 3, therefore a quater is bigger than third -
    via damnknife
  • 06
    Text - Smoke_Water Score hidden 5 hours ago LOL, MB and GB can be confusing to реople. neefvii Score hidden 5 hours ago Why bother with a stick that is 3 feet long when you can have one that's 12 inches long?
    via damnknife

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Sad customer service plan call center FAIL malicious compliance customers cell phone data payment funny money
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