Basically EA stated in a press release saying if you were unhappy with SimCity that they would refund you your money. But then saying they will not give you your money back. Most likely due to the fact that A LOT of people were doing it so they got money scared with all they are going to lose and changed their mind. http://venturebeat.com/2013/03/08/ea-backpedals-on-simcity-refunds/ that is the link to a report about it and a direct quote from Hatam saying "If you regrettably feel that we let you down, you can — of course — request a refund for your order at http://help.origin.com/contact-us,” Though we are currently still in the process of resolving this issue."