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IT Guy Performs Printer Exorcism and It Works

People have such a limited understanding of technology that the office tech support person can seem like a literal godsend. IT has to deal with some of the worst tech support gore around, and managers who don't know what computers are. This guy had to deal with a problem printer, and used an unorthodox method.

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    Text - r/talesfromtechsupport Posted by u/GuruDad 14 days ago Printer exorcism.. meant as a joke, but holy hand grenades. It worked. Short I am a freelance consultant, and occasionally am on- site for break fix stuff. This occurred many years ago, so apologies if some of it is a little vague. I was working on a client site, and one of the employees there came to me about a printer issue.
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    Text - It seems the HP printer (sorry, I don't remember the model, but it was a color inkjet, low usage) had developed an issue where she could print a single sheet, the second sheet would be garbage, and then the printer would lock up and she couldn't print unless she powered it down and back up again. Annoying. I did the usual: firmware update: no update available drive update: drivers up to date
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    Text - reset print spooler : no change uninstall/re-install : no change roll back to older drivers : no change Out of frustration, and just an attempt to put a funny end on the "we need to replace your printer" I put my hands on the printer, like I was an old school souther preacher, and in a VERY fake Southern Evangalist voice (this was in Florida, so noone was offended), I said. "By the power of I.T, and with the blessings of HP. In the name of Bill Gates, and all things Microsoft, DEMONS... B
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    Text - I printed a test sheet, it worked. I printed a 2 page report, it worked. I printed a few other multipage reports including the one she JUST tried to print and could get past page 2.. It worked. That printer worked flawlessly for another 4 years before it was finally replaced. -G-
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    Text - gavindon 816 points · 14 days ago It's the aura. my last job, we joked about it. People would call me with "Ive been trying for 2 hours.. oh, it's working as soon as I call you". I could walk up to something, and it would start working magically. one of my techs, who was actually a really good tech, and is now a programmer/other stuffs, was having some trouble. As I was walking by his desk, he was bitching about it. As a Joke, I touched his screen with my finger as I passed by. The next t
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    Text - evasive2010 User Error. (A)bort, (R)etry, (G)et hammer, (S)et User on fire... 1.3k points · 14 days ago Possible explanation: Putting your hands on the printer took away the static electrical charge that had built up over time. Other options: Threatening with whatever tool at hand (screwdriver, hammer, flamethrower) seems to get electronics to behave as well. 708 points · 14 days ago GuruDad Not sure about the static, but I have had computers start working properly just when the client ge
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    MinWage
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