Manager Doesn't Know What A Computer Is, Throws Away Forty of Them

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Eric Lund
Oct 20, 2019 9:00 PM EDT

People have a pretty abysmal knowledge of computers, but almost never so bad that they try to have them removed from their office. IT people have to be very patient when a customer's computer won't work. Sometimes people don't know what a power button is. We don't envy people who have to deal with this level of ignorance on a daily basis.

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  • 01
    Text - r/talesfromtechsupport Posted by u/Mr-Computer-Man 14 days ago Ticket: Can you remove these ugly box things from under our desks? Medium I received a ticket from a company we provide IT infrastructure and support to. The company is a marketing company with specific requirements and budget so there was no going away from tower PCs. One day I received a ticket from their department manager asking me to remove the ugly boxes as they don't need them.
    via Mr-Computer-Man
  • 02
    Text - I decided to call and explain about the boxes... Me | DM: Department Manager | DM's Boss Me (On the Phone): Hello IT Support, Me speaking DM: O good you're calling to arrange collection, I would like the boxes collected in precisely one hour as we are going to a conference later. We were talking about disconnecting about 40 PCs! Me: No, I'm not calling to schedule a meeting but to explain that if we remove these boxes you won't be able to use the computers DM: Do you think I'm Stupid?
    via Mr-Computer-Man
  • 03
    Text - Me: No, I'm just explaining that you won't be able to use your computer without the computer being connected to the screen DM: What are you talking about? I don't look under my table to use the computer. Look you obviously don't know what you're talking about, I want to talk to someone who knows about IT. O I also want your first name and surname so that I can make a complaint! Me: My name is Me, I'm not giving you my surname for data protection and I do know what I'm talking about. Trust
    via Mr-Computer-Man
  • 04
    Text - I closed the job documenting everything. A week's gone by and we get an Emergency call-out, stating that none of their computers are working. We arrived to find all the computer towers have been cut free from their cages and removed. Me: What happened to all the towers? DM: I told you to watch the space, I got a professional team to remove the boxes! See it is possible! Me: No I don't see, now you can't use the computers! DM: What a lot of nonsense, just get the internet working so that w
    via Mr-Computer-Man
  • 05
    Text - Me: Ok, ok what happened to the boxes? DM: They took them to the skip Me: Right you are telling me that you threw away leased computers which are worth £1300 each? I want to speak to your boss Now! DM: He's in a meeting Me: Get him now! This is very serious DM: Ok DM's Boss: First you refuse to do your job and now you pull me out of a meeting? Where are all the computers by the way? Me: DM threw them away and we need to get them back now as they had sensitive data on them. DM's Boss: Wher
    via Mr-Computer-Man
  • 06
    Text - DM: You mean the boxes? DM's Boss: YES!! DM: they are heading to the skip We drove to the skip but there was no record of these computers being brought in. Two weeks later the company suffered data breach which along with the damage bill caused the company to go into administration Edit: It was escalated, I didn't write much about what happened because the entire situation was dealt with by my bosses boss who wasn't providing much information, I'm told that DM was arrested and that all co
    via Mr-Computer-Man

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