Boss Plays Hardball With Customers Who Won't Pay Boat Deposit

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Eric Lund
Sep 27, 2020 11:00 AM EDT

When it comes to entitled and mistaken customers, there can be a lot that gets in the way of everyone getting what they want. In this case, it was the few customers who made nuisance (about a deposit they were told in advance) that got them put directly down a chute of harsh consequences.

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    Text - Font - Posted by u/MeesterPepper 5 hours ago You want to cancel your reservation? Okay! oc M About a decade ago when I was fresh out of high school, I got a summer job working at a lakeside boat rental/bait & tackle shop. My boss, Joe (not his real name) inherited the shop from his father and took a massive amount of pride in keeping the family business going. Still, he wasn't one to give into personally when a customer complained about anything to do with the shop he loved so much. and c
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    Text - Text - Our lake was a pretty popular trophy fishing destination due to how large the local mackinaw trout got. Bossman wanted to reward people who planned ahead by never charging "summer pricing" (approximately $150 more per day) on reservations. Naturally this resulted our boats getting booked out weeks in advance. The catch was we did require a completely refundable, $100 security deposit (we said in case of damages, but was mostly to guarantee they returned the boat). Of course, every
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    Text - You see, dear reader, of the three marinas on the lake, we were the only ones that rented out boats - the other two only rented out space for boats to dock. They'd never ask about our competitors, so Joe never had any reason to inform them. Without fail, within the hour the customer would be back, having realized that they couldn't get a boat elsewhere. Usually at this point business would be picking up, meaning I'd be (loudly) answering questions about boat rentals for other guests, and
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    Text - Joe would fake concern and tell them that unfortunately, all the boats have been reserved for weeks, so we're usually unable to accommodate walk-in rental requests. As luck would have it, we had a cancelation earlier today! Since they don't have a reservation, however, we have to charge the summer holiday pricing! Oh, and, just FYI, we require a completely refundable, $100 security deposit for all rentals. I hope that's alright with you! Edit: Clarifying, because it keeps coming up in com
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