Employees Get Bamboozled by Chicken Lady

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  • 01
    Text - O r/TalesFromRetail - Posted by u/ShenaniganXD 6 days ago 3 Lady returns 150pcs of fried chicken Medium So, a few years back I worked for a large retail/grocery company. And like most grocery stores we have a deli section. I was working the returns desk, which I was still fairly new at, and a customer rolls up with a cart that had two cardboard boxes full of half eaten fried chicken. I don't think I've ever seen that much fried chicken before.
  • 02
    Text - Me: "Hello, how can I help you?" Customer: "I would like to return this fried chicken." Me: "What's wrong with it?" Customer: "I ordered this for a family reunion this past weekend. I took it home to my family and when we got to eating it, it was all burnt and nasty. We weren't satisfied, and I'd like my money back." *I'd like to note that she's still wearing her family reunion shirt.
  • 03
    Text - She's quoting our fresh food policy, which is 100% money back guarantee. So, I decide to follow through with the return, although in my head I'm thinking why anyone would buy fried chicken from us, ever. Of course it was going to be bad, our deli food is known for being nasty. Anyway, she hands me her receipt and it says she bought 2 orders of 75pcs of chicken, totalling out to about $100. I do the return, give her her money back, and I come around to grab the cart of chicken. It doesn't
  • 04
    Text - Later, I'm taking returns/claims back to their respective sections; bakery to bakery, frozen to frozen, etc. I roll the chicken cart over to deli, and the two workers greet me, confused. (I don't remember who said what so I'll refer to them both as "deli"). Deli: "What's this?" They ask. Me: "Claims. A lady came and returned these. Said they were burnt and nasty. Deli: "And you took it back?" Me: shrugs "Yeah, it's policy. 100% money back guarantee."
  • 05
    Text - At this point they're now visibly angry. I have a mini freak out and start to doubt myself. Is that the policy? Did I do it wrong? I was still new at returns so it's possible.. Me: "Was I wrong?" They tell me no and sigh. They ask what the customer looked like and I described her to them. They get more angry.
  • 06
    Text - Deli: "She came in last weekend to pick up that big order of hers. Took us all day to make it. She comes in, and doesn't have enough money! Told us she didn't know it would be that much. She told us about her family reunion and how much it meant to her. She started crying. She only had about $80 on her so we (the deli and bakery workers) decided to chip in and help her pay for the rest." All three of us look down at the cart and cardboard boxes filled with half eaten nasty chicken. This i
  • 07
    Text - ErgoProxy0 804 points · 6 days ago · edited 5 days ago Nope. This is why I don't pay for anything for a customer. I'll do a few cents maybe from our tip jar since we don't mind that, but nothing more. I'm here at work and I need money too. I'm empathetic but not to the point where I'll be swayed by your sob story. Lady literally robbed you guys of $20. It's not much but it's the concept that she basically took money from someone else.
  • 08
    Text - ShakeFirst 541 points · 6 days ago I've worked in retail for so long now that it has made me jaded and lacking empathy towards situations like this. So many times burnt, when trying to do a nice thing for a distraught customer only to have back fire on me. It's sad because there are ppl that probably need that extra help, but you just don't know if its real anymore, so now nobody gets that extra help.
  • 09
    Text - sinkadus5 118 points · 6 days ago Where I work (supermarket), we don't take perishable items back unless management approves it. People bring back half-eaten things all the time, trying to be slick.. AlexDeWinter 23 points · 5 days ago Back in the mid 90's, grandma had a habit of buying a watermelon, eating the "heart" out of it, and then taking it back. They would give her another one. She did this a couple of times each year until that grocery store closed.

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