Call centers sound like they can be quite the soul sucking kind of establishment to work at. You regularly deal with irrational and unwarrantedly enraged customers that just refuse to recognize that there is in fact a human being on the other end of the call. And then you throw into the mix a company like the one we have in this story of malicious compliance...yikes, indeed. We're just grateful that this particular story has a happy ending for the poor employee that had to deal with a company trying to screw them over.
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