IT Guy Assumes Professor Understands Technology, Professor Proves Otherwise

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mattstaff
Feb 21, 2021 3:00 PM EST

Don't judge a book by its cover. For better or for worse. What initially seems like a promising situation with a professor who gives off technology savvy vibes, ends up devolving into a puzzling situation where the IT dude has to work around the professor's glaring lack of knowledge on how an internet browser works. At least the issue was able to be "resolved."

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  • 01
    Font - The Professor Who Wanted Chrome Medium There is an unfair stereotype in University IT that the older the professor, the worse they are at technology. This is entirely untrue, because absolutely nothing seems to correlate with how comfortable a professor is with technology - age, intelligence, diligence, and certainly not degree. I've observed a slight statistical correlation with the field they're in, but it's shaky at best. So, I try not to judge anyone until l've seen them actually at a
    via u/Rusty99Arabian
  • 02
    Font - We had received word that a new professor was starting, and they actually stopped by to introduce themselves to our team -- which, if you want good service from IT, boy is that a way to leave an impression. They were young, humble, and they just emitted this impression of intelligence -- all the signs of a user we could give a computer to and never see again, which is just how IT likes it. And on top of this, when we asked if they had any special requests for what they wanted on their mac
    via u/Rusty99Arabian
  • 03
    Font - That is, until the day they got their new computer, and reported their first ticket: They still wanted Chrome installed. I was, frankly, baffled. Not only was Chrome set to the default browser on our image, I had taken an extra step to log in as the user and put the icon on a prominent position on their desktop, since they had specially requested it. It could not be any more installed. But, weirder things have happened before. Maybe some serious problem had happened with their new machine
    via u/Rusty99Arabian
  • 04
    Font - I was so baffled that I asked if I could see the machine in person, and they brought it by right away. I watched as the user did the following: • Log in • Click on the Chrome icon on their desktop, successfully opening Chrome There were no triumphant sounds of understanding, or a sheepish apology. Instead, they kept going.
    via u/Rusty99Arabian
  • 05
    Font - Now, Google likes to change up the contents of the default tab when you open Chrome. This particular design prominently featured a button saying something like "Learn more about what you can do with Chrome!". The professor continued: • Click on "Learn More About Chrome" Click the link, "Download Chrome" Pointed Say: "See! It says that you still need to download Chrome."
    via u/Rusty99Arabian
  • 06
    Font - I admit, troubleshooting this problem had me stumped. Eventually, I managed to convince the professor that if they visited literally any other site on the internet, they would be just fine. They went away satisfied. That afternoon I started to write a Feedback email to Google: Bug found: user can still navigate to Install Chrome page even if Chrome installed. But, ultimately I decided against sending it. It was out of the ticket scope, anyway. Ticket closed!
    via u/Rusty99Arabian
  • 07
    Organism - BushcraftHatchet • 1d I have users complain that an application is not installed on their machine if there isn't a shortcut on the desktop for them to use. They do not know how to go into the start menu and find the program. If they do not have a shortcut, they can not open the application. G Reply 1 816 ...
    via u/Rusty99Arabian
  • 08
    Font - CoderJoe1 • 23h I had a coworker at Big Blue that did not have the technical chops to open her email. She got by on her projects by convincing people to just help her out. I'd done that exactly one time too many with her stealing all the credit to give a shit about her anymore. So one day I find myself at a client site on the other side of the country (USA) and she shows up to take credit for some tasks she knows nothing about. When she gets stuck she finally asked me if the Windows works
    via u/Rusty99Arabian
  • 09
    Font - RollTide1017 · 22h I worked at a college for 5 years. I fully believe that earning a doctorate kills the common sense area of the brain. G Reply 1 41 3 •..
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  • 10
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tech support FAIL clueless ridiculous education Reddit funny college
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