Tech support has to field some of the least tech-savvy people on the planet, like it's literally their job to help people who can't figure this stuff out. Technology is hard to grasp, but that's becoming less of an excuse when computers have been pretty ubiquitous in homes and offices for going on 30 years now. This difficulty leads to some absolutely absurd moments like people not realizing they're deleting all their files or Karens who try to bluff their way through the system. Sometimes the systems themselves are absurd, like this IT guy who learned a machine was stuck on "explode."
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