Restaurant Fails To Account For Customer's Food Allergy, Customer Doesn't Pay For Burger

Author image for mattstaff
mattstaff
Oct 31, 2021 12:00 PM EDT

Food allergies are no joke. With that being said, if a restaurant fails to make good on an order from a customer who specifically asks for certain problem ingredients to be left out, it could be viewed as fair for them to send the order back. As long as the sending of the order back is being handled in a fair, respectful matter it shouldn't be too big of a problem at all. So, this customer asked for a new burger, the restaurant refused, and then the customer decided to only leave enough money for their drink. Some folks in the comments section are in agreement that that was a reasonable move to make. 

Advertisement
  • 01
    Font - AITA for insisting a restaurant remake my order? I went out to a 'fancy' burger place recently. Part of USP was that you could add things to your burger, like cheese or an extra patty. I order and make some alterations like the sauce and two extra patties because I was hungry and feeling greedy and the indulgent that day. It was a huge, decadent burger. However, this burger came by default with tomatoes. Now, I'm allergic to tomatoes: nothing fatal but my face puffs up and I get a sore th
    via u/Short-Substance
  • 02
    Font - When the food comes, there are tomatoes in my burger. Due to the above reasons, I asked them to take it back and make a new one. The restaurant refused saying that they'd used a lot of ingredients for my burger so they couldn't do me another without charging me for both. I say it's their fault because l'd specifically requested no tomatoes at time of order. They told me to just remove the slices myself but I refused due to cross contamination. When they refused to remake the burger, I put
    via u/Short-Substance
  • 03
    Font - I thought l'd acted reasonably but my girlfriend says that i should have paid for both because I could afford it and that a custom order would be expensive for the restaurant. I think that's insane, especially as I warned them about the the tomatoes thing well in advance and that it was their fault l'd be paying for. 7.8k 950 ↑, Share
    via u/Short-Substance
  • 04
    Rectangle - Elanor_the_Holbytla · 6h • Partassipant [1] 2 Awards NTA that's a huge liability for the restaurant to not take your food allergy seriously. G Reply 1 12.1k ...
    via u/Short-Substance
  • 05
    Smile - NTA. I used to work at a fancy restaurant and we would remake $75 steaks when people simply didn't like the temp - not even half as serious as something like this where people are actually allergic. G Reply 4 542 3 ...
    via u/Short-Substance
  • 06
    Font - inturnaround · 6h · Certified Proctologist [28] 1 Award NTA. They gave you something you couldn't eat and didn't order. You told them and they did it anyway. You have them a chance to rectify the situation. They declined. You left. I think your girlfriend was embarrassed by the situation because she may not be comfortable with any kind of conflict. So she places the blame on you because you're a variable that she can influence. But her blame is misplaced and off the mark here. G Reply 3.2
    via u/Short-Substance
  • 07
    Smile - Practical_Heart7287 · 5h • Colo-rectal Surgeon [36] NTA. You're allergic. Do they want to pay your medical bills? l'd contact their corporate office. G Reply 554 ...
    via u/Short-Substance
  • 08
    Font - kaceymckenonne • 6h • Partassipant [4] Nta... You asked for it that way first. Why should you pay for food that they made wrong, which is gonna make you sick? G Reply 1 171
    via u/Short-Substance
  • 09
    Font - hollyjazzy • 6h NTA, if you had an allergic reaction, they would be up for huge payouts, as you had told them you were allergic. It was their fault and they should wear the cost of a new burger without cross contamination of tomatoes. I would not pay for an item that was inedible and dangerous to eat, if you had expressly ordered it without the allergen. G Reply 1 117 ...
    via u/Short-Substance
  • 10
    Font - audityourbrass • 5h Nta. I went to a burger place recently where they used poppy seed buns. I'm pregnant. Realized I couldn't eat poppy seeds and apologized profusely for not catching that when I ordered. They remade the entire burger for free (I did offer to pay since it was my fault). That, to me, is how your situation should have been handled, especially given your allergy. Reply 1 1.7k 3 ...
    via u/Short-Substance
  • 11
    Rectangle - patioliving · 5h • Partassipant [1] NTA and I would never go back there again if this is how they treat food allergies. Most restaurants take that really seriously. G Reply 1 41 3 ...
    via u/Short-Substance

Want More? Follow Us and Add Us as a Preferred Source on Google.

Tags

customer service aita FAIL food allergy restaurant Reddit burgers
Scroll Down For The Next Article