Let this grueling tale of an entitled customer who makes a person working a customer service job's life a nightmare be a lesson to the rest of the world. Just don't be rude to people. Dig deep if you must, but dig deep for that kindness, because you never really know who you're talking down to. You very well might be talking down to someone who is connected to you professionally, and could swiftly end your career as you know it. Oh boy, to have seen the look of humbled horror on Karen's face when she connected the dots.
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