Nightmare Customers Share Why They Caused Scenes

You just never know what's going on in someone's life. There can be all kinds of inner turmoil boiling underneath the surface of a carefully practiced, totally artificial smile. Sometimes the inner war that someone is struggling with ends up manifesting in them causing a bit of a scene. With that being said, it's obviously ideal to not stage the public freakout if you can help yourself. People working customer service gigs are already having a hard enough time. 

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