Teacher Assumes TV Trolley Doesn't Need To Be Plugged In, Learns Otherwise

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mattstaff
Apr 18, 2021 9:00 PM EDT

Just because someone's a teacher doesn't mean that they haven't fallen through the cracks, and missed the boat on something that's so obvious it's pretty much in the realm of common sense. With that being said, it sounds like this teacher was just having one of those days. Tech support has to weather the storms of ignorance enough as it already is. The least the rest of us can do is to show them the respect and patience they deserve. Glad that everything was able to be resolved in this tale though. 

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  • 01
    Font - r/talesfromtechsupport + Join u/d1ngod4n • 14h 1 2 2 e 2 3 2 But it's a portable! Medium Bit of a medium length one I guess. I work as the sole end user support person for a small company that provides schools and the like with interactive panels (55" and above. Touch input. etc). Some have Wintel based PC modules in them as an option. Most are sold on either a small wooden trolley for kindergartens, or larger, more heavy duty, metal trolleys with electric height adjust. Of course, this m
    via u/d1ng0d4n
  • 02
    Font - This call came through some time ago, and gave me nothing but laughs after the initial frustation. $Me - yours truly $Teacher - obvious $SchoolTech - On-site school IT guy. $Me - Thank you for calling CompanyX, my name is $Me, how can I help? $Teacher - We have one of your TV Trolleys and it doesn't work. $Me - Not a problem, I can help with that. Is it showing any lights on the power button?
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  • 03
    Font - $Teacher - NO! (Already angry) It just doesn't work! $Me - Alright, let's go down to the basics and work our way through. Don't worry, we can sort this out (in my most calm and friendly voice of course). $Teacher - Fine. But I need it working now. $Me - Sure thing, let's try to be quick then. First up, is it plugged in to the wall? $Teacher - Why would it be plugged in to the wall? It's a PORTABLE.
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  • 04
    Font - ...oh boy. Here we go... $Me - Whilst they are portable on the trolleys to move around classrooms, they still need power to operate. $Teacher - Why though? It's meant to be portable! $Me - $Teacher, large electronics still need a source of power. As there is no battery on these units, it needs wall power. Is it plugged in to the wall? $Teacher - Yes, fine, it's plugged in to the wall.
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  • 05
    Font - $Me - Ok, just be sure the power is turned on. Is there any lights on the unit now? $Teacher (Clearly about to recreate their rendition of Chernobyl) - NO! There's still no lights! Why isn't it working? I take a moment to choose the next words, thought gets interrupted. $Teacher - Hang on, our technician has just walked in the room. He can deal with you. AllIIlighty then. Phone gets passed over.
    via u/d1ng0d4n
  • 06
    Font - $SchoolTech - Hi mate, where did you wanna start? Ok, this person sounds more friendly. $Me - Let's start with the basics. Power at the wall ... (I get cut off) $SchoolTech - Hold on. (Audible *click* in the background) $SchoolTech - It's working now mate. All good. $Me - Was that the wall switch being flicked? $SchoolTech - Yep. You know how these things are. Both laugh briefly and say goodbye. EDIT: Didn't expect this to get so much attention. Thank you for the upvotes and awards! Hope
    via u/d1ng0d4n

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