Customer Karen Asks To Speak To Manager, Manager Checkmates Karen

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mattstaff
May 1, 2021 10:00 PM EDT

People working in the service industry are already muddling through long enough shifts without having to worry about juggling entitled, and outright aggressive complaints from the world's army of Karens. Fortunately, this Karen was smoothly put in her place after asking to speak to restaurant's manager. Oh boy, to have witnessed the look of hopeless defeat on her face. 

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  • 01
    Font - r/IDOWORKHERELADY + Join u/AnsleyStar • 356d I'm your server AND the manager. Checkmate, Karen. I'm not sure if this is inappropriate for this group, as it was clear that I worked there but not in the capacity that the customer thought. But l'll push through. I'm in mobile, so all the obligatory "sorry l'm on mobile." A few years ago I started serving at a family-owned restaurant in my town. I quickly became close with the owner and the owner's daughter and helped them with more than just
    via u/AnsleyStar
  • 02
    Font - We had a special every day for wine. We had a shelf filled with wine bottles. Each shelf was either 15%, 25%, or 50% off. It was a great deal and typically we sold it for about $5-$10 more than we were paying per bottle of wine. I don't know if this is well known but a lot of restaurant upcharge their alcohol quite a bit in order to make a profit (obviously lol). So it was a great deal for people.
    via u/AnsleyStar
  • 03
    Font - One day a lady comes in with her friends and immediately starts causing problems. I end up taking over for the server who got them right after they ordered their drinks because they were so rude to her and it was her first full day of serving by herself. The lady ends up ordering one of the 25% off bottles, which ended up being around $7 more than you could buy it in a liquor store. How do I know this? At the end of the meal, I can hear her talking to her friends about how she's going to
    via u/AnsleyStar
  • 04
    Font - At this point l'm so ready to tell her no I actually "wander" by a few times so she can try her enough, she snaps at me (and I mean literally snaps her fingers) and calls over and said "I want you to get your bar manager. I looked online and found this bottle of merlot for $XXX and you charged me $XX+7. I'm not paying this ridiculous overcharge and I also want to talk to them about the service here today too." Sure
    via u/AnsleyStar
  • 05
    Font - Now, not to toot my own horn, I was a good server. There weren't many people in the restaurant at the time so I know I didn't neglect them, I substituted food for them and didn't charge them any up charges (even though a double baked stuffed potato costs more than a side of chips but whatever). She looked at me with such a smug face until I smiled back at her and said "Actually, I am the bar manager."
    via u/AnsleyStar
  • 06
    Font - I've never seen such a comical change in expression outside of a sitcom. She said "YOU'RE the bar manager?" And I smiled and nodded and said "every restaurant will charge you more for products than they buy them for. This is how we make a profit. I'm not going to be discounting the wine. As far as issues with service, I would be happy to listen to your complaints and take them into consideration for the future."
    via u/AnsleyStar
  • 07
    Font - She spluttered, grumbled, and told me "well Il'll never be coming back here!" Ok, good riddance lady. And she didn't come back. Her friends did though, and became some of my favorite regulars. They told me a few months later that the only reason they went out with her was because she was one of their sisters-in- law and didn't have any friends. I wonder why? 2.7k 36 1, Share
    via u/AnsleyStar
  • 08
    Rectangle - Adric_01 • 351d "well l'll never be coming back here!" Usually coming from the mouth of people you would love to never see again. ...
    via u/AnsleyStar

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customer service satisfying FAIL cringe ridiculous Reddit funny karen
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