CEO Thinks Computer's Been Hacked, Learns How Keyboard Works

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mattstaff
May 27, 2021 3:00 PM EDT

While the nature of this hilarious tech support tale makes for quite the delicious fail, it's a little understandable how blinding panic can give way to overlooking the obvious solutions. Sometimes, your brain goes into a survival mode of sorts, and in that process, you end up looking right past the clear solution that was right in front of you. Based off the comments section, it sounds like this kind of thing can happen quite often to the more technologically-challenged folks. For some more gold from the tech support world, check out this tech support employee who got fired and unfired on the same day. 

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  • 01
    Font - r/talesfromtechsupport + Join u/SorryforbeingDutch · 6y The CEO of 3500 employees just called... Medium This happened a while back but it's still the best thing that ever happened to me at work. True story. So, i was hired by a big defense company (upgrade tanks, naval weapons, etc) with over 3500 employees. You can imagine this was a very big company. We were in building 34 and if you needed to go somewhere quick you took a bike or an electric car. I usually did 2nd line support, but the
    via u/SorryforbeingDutch
  • 02
    Font - The phone rings. Yes hello, this the secretary of the CEO. We need you to come over NOW! We have a big problem. ME: What seems to be wrong? Her: Mr CEO is trying to open a file in Word, but everytime he does this, scrambled text is showing up. I THINK WE ARE BEING HACKED! (this was a big issue, since a couple of weeks before this a group of activists broke into the company and climbed on top of our radar tower) Me: I'll take a look from here and take over your screen. Hang on.
    via u/SorryforbeingDutch
  • 03
    Font - So i take over his screen this is what happens: File, open: JKAHSFHJKHJHJJJJJJFJJJJJSAKKKALALLLALLALLAL ALLAL*UUU**JJJDKJKJASLKLKSSSSSSSSSSSSSS HER: I don't know what this is. You see?!? THis is so weird... Now, i knew what was wrong at this moment, but i wanted to see in person. You don't just walk into the exec office every day. ME: Uhuh. I'l be there as soon as possible!
    via u/SorryforbeingDutch
  • 04
    Font - So i grab this electric car, drive over and 5 minutes later i walk into the executive building. A very nice building, totally different from the rest of the offices. They even had their own dining room and bar. THe security guy sees me coming and waves me through, he was informed of my coming and understood the importance. I get out of the elevator at the top floor and am greeted by the secretary, a manager and some other assistent, all a bit panicked. Come over, have a look at this! The
    via u/SorryforbeingDutch
  • 05
    Font - He shows me: File, open: JKAHSFHJKHJHJJJJJJFJJJJJSAKKKALALLLALLALLAL ALLAL*UUU**JJJDKJKJASLKLKSSSSSSSSSSSSSS So i look at him. I look at every single person in that room. You could feel the suspense. I look back at the computer. I pick up the newspaper that was on top of the keyboard and ask: try again please? The looks on their face: Priceless. (Got a free lunch with the CEO) -edit- formatting 7.5k 3 628 ↑, Share V
    via u/SorryforbeingDutch
  • 06
    Font - Bytewave · 6y Good job. When I was doing internal IT at a company HQ before my current job, I had a somewhat similar situation, minus the hacking scare. The IT VP wanted me to replace his laptop because 'the screen died'. I go over, see the pin that shuts off the screen is stuck in, press on it lightly with the tip of my pen, boom, screen rises from the dead. Free lunch. This was my first real job too, I was young enough to be excited by little things like this still. 940 ...
    via u/SorryforbeingDutch
  • 07
    Font - exzyle2k · 6y My mother did the same thing with a dinner plate. She was typing an email out and every time she tries to type "the thingamajug pops up". Thingamajig doesn't help me much, so l ask her to tell me exactly what the window says, starting with the blue bar at the top. She says it says "open file"... So she's getting an open dialogue box while trying to type. So I ask her what word she's trying to type... Toilet. She tells me she can get the t to show up just fine, but when she t
    via u/SorryforbeingDutch

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