Entitled Client Assumes Everything Can Be Solved By Talking To The Supervisor

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mattstaff
Aug 5, 2021 9:00 AM EDT

This isn't the first time that we've encountered a tale centered on an entitled client that simply wouldn't take the kindhearted advice being passed their way, and we highly doubt it'll be the last time. Redditor u/TheMatatheus posted to the popular community r/EntitledPeople to detail a situation in which they met a customer at their job as a receptionist who really couldn't take 'no' for an answer and definitely did not understand that a supervisor can't magically solve each and every scenario.

Honestly, it sounds like it was only a matter of time before this client got the rude awakening that they definitely had coming their way. When OP was removed from the situation at the customer's request and a supervisor swapped in, the whole process had to be re-started — setting the customer further back than they would have if they simply had been patient from the beginning.

For some more ridiculous customer service drama, check out the time that a man assumed that a literal fire was a feature of his computer. Yep, these people exist. 

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  • 01
    Font - entitle client thinks that everything can be solved by talking to the supervisor For a little more contest, I work as a receptionist at a medical clinic and it is not my job of choice. Even though I don't love my job, I take it seriously, as other people's health is not a joke, in addition to having the job policy of doing the best job possible at the moment (having to correct later what is much more work) . I have seen many clients who are rude or disrespectful, including an elderly lady
    via u/TheMatatheus
  • 02
    Font - In another day's work, a client arrives with 3 pages of exams to take (big but not the biggest I've ever seen), and as always I added each exam to the system. Keep in mind that it is not the only step in the work, it is still necessary in some medical plans to make additional requests and add each individual code back to the health insurance system. As the client was on the phone, the first part was very quiet, but when she finished the call she started complaining and insisted on being i
    via u/TheMatatheus
  • 03
    Organism - The client asked to speak to my supervisor, who was already coming to see what had happened. My supervisor knows this type of client very welI, and he knows that it is not possible to do all the procedures by magic, with all the professional words he explained to the client. The client did not accept what my supervisor said and demanded that my supervisor substitute me for opening the record.
    via u/TheMatatheus
  • 04
    Font - My supervisor being responsible for the area had to resolve the situation Now comes the part that the client does not know, all the forms have to be opened at the login of who was making the request, and I was no longer responsible, with a big smile I erased everything I spent almost 2 hours doing and bonus I had to cancel the request for medical insurance. Good luck having to wait another 2 hours for a completed medical record to be done again (in addition to the time after the exams are
    via u/TheMatatheus
  • 05
    Rectangle - G8RTOAD • 159d Oh that's brilliant. Ah the fun you can have when it backfires on an entitled person, and all you can say is well I'm following your request of it not being me, unfortunately for you I have to delete all that I've submitted so far. 6 Reply 1 231 ...
    via u/TheMatatheus
  • 06
    Font - wolfie379 · 159d So if the person who made the initial request drops dead, all their work has to be redone? G Reply 74 3 TheMatatheus OP · 159d unfortunately yes, but it is partly because it is not so safe in terms of it, the system is normally opened by an internet browser, and if you have the password it can be opened on the cell phone (which is against the rules) and basically if you open more than 2 internet tabs it can crash the page , the normal is the request to have only 1 page so
    via u/TheMatatheus

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customer service humor FAIL Awkward ridiculous entitled Reddit
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