Entitled Customer Leaves Lying Review, Owner Stands Up For Staff, Bans Him

Author image for Eric Lund
Eric Lund
Sep 4, 2021 11:00 AM EDT

There's a certain type of person who just can't be told they've made a mistake. Or, when they are told they've messed up, they fly into a childish rage and start throwing accusations around, essentially begging the universe to make objective facts bend to their faulty will. Often people sigh and let them get away with this because it's just easier to let them have their way. But there are wonderful moments when these kinds of people are told "of course you can't have everything your way, you jerk."

We don't know what it feels like to be decimated by an owner's response in a public forum, but it must not feel fantastic to be a Karen whose lies are exposed in a way that makes you objectively wrong, maligned and possibly dumb. So here's to the owners who have the time to respond to these dishonest reviewers who thought they could swing their customer hammer with a one-star review.

Add as a preferred
source on Google
Advertisement
  • 01
    Font - 1 contribution 00000 Excellent food let down by Ryanair style management Jul 2021 The good news is that the food here is very, very tasty and deserves a high rating. The bad news is that the restaurant management doesn't give a toss about customer experience. I ate here on July 9 had a complaint that was dealt with badly enough by the manager that I wrote to the owner. A restaurant that aspires to offer fine dining experience but has lost the ability to empathise with customers and ignore
    via GiddyKipper
  • 02
    Font - ELITE BISTROS Elite Bistros Owner at Sticky Walnut For goodness sake Robert. I'm supposed to be in TwitAdvisor retirement so let's not waste any time. After all, you've waited 11 years since joining Twitadvisor to write your first review. Rob you reserved a table on a Friday evening and agreed to a l hour 45 minute time slot. A standard practice, particularly on busy periods, that guests and restaurants worldwide agree to.
    via GiddyKipper
  • 03
    Font - After your dessert course the Manager, who you said "doesn't give a toss", gently reminded you that we would need the table back shortly. You ignored the Manager and proceeded to order another round of drinks. Perhaps if your party had arrived on time for your reservation this could have been avoided. When the Manager came back a final time to politely let you know we needed to clear the table for our next guests you got up out of your seat, towering over the Manager, pointing in their fa
    via GiddyKipper
  • 04
    Font - directed towards the Manager. That's when both you and your Mother showed your true colours with the classic "We've both worked in restaurants so we know how it works. We should be getting these drinks for free". You, Rob, then threatened the Manager by telling them that you would be contacting the owner because you know him and that Gary (me) would be appalled to know how you, "my friend", had been treated. The Manager politely pleaded with your whole table to just listen whilst they exp
    via GiddyKipper
  • 05
    Font - In a strange turn of events you emailed me, your "friend", at Sticky Walnut's email address. You must have lost my number Rob! Not surprisingly, to either me or the Manager, you and I don't know each other Rob. Every few months in a restaurant a rude guest will use the "I know the owner!" line to try and intimidate team members and bully them into thinking that they will get into trouble because they didn't look after the owner's "friends" well enough.
    via GiddyKipper
  • 06
    Font - I did read your email. I did "give a toss", but not about you Rob, but about the way you treated the team. So instead of replying to you we chose to block your number, and your Mum's, and put a note on our booking system to not accept any future bookings from you. With regards to the Manager who "doesn't give a toss" they have managed Sticky Walnut for the last 8 years. Coincidentally the same length of time that Sticky Walnut
    via GiddyKipper
  • 07
    Font - has achieved a top 100 position in the National Restaurant Awards in the UK. I think that makes them both extremely deserving to be the Manager and absolutely qualified to hold that position. Regards Not your mate. Gary Another owner you don't actually know
    via GiddyKipper

Want More? Follow Us and Add Us as a Preferred Source on Google.

Tags

reviews customer service customers restaurant response lol funny karen
Scroll Down For The Next Article