Customer Claims She Is Allergic To Milk, Orders Drink With Cream Instead

In a food service setting, it's important to take people's food preferences seriously. It's a thing that gets brought up a lot like this educational tumblr thread about a vegan girl being served a real burger. The thing is, this stance assumes that the person ordering said particular food actually knows what their choice entails. So what exactly do you do when a customer claims an allergy and then contradicts themselves? The story let people explain other times they've been just as confused by people who had a limited understanding of what different food actually is.

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