Customer Claims She Is Allergic To Milk, Orders Drink With Cream Instead

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Eric Lund
Oct 27, 2021 2:00 PM EDT

In a food service setting, it's important to take people's food preferences seriously. It's a thing that gets brought up a lot like this educational tumblr thread about a vegan girl being served a real burger. The thing is, this stance assumes that the person ordering said particular food actually knows what their choice entails. So what exactly do you do when a customer claims an allergy and then contradicts themselves? The story let people explain other times they've been just as confused by people who had a limited understanding of what different food actually is.

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  • 01
    Font - r r/EntitledPeople - Posted by u/DOS_Deficiency 1 day ago Lady says she's allergic to milk then asks for her latte to be made with cream So this happened a couple of days while working the drive-through window at Starbucks. This is the exact conversation: L: "Umm, excuse me. I want to let you guys know that I'm very allergic to milk, VERY ALLERGIC. I would like to have a latte but can you make it with cream instead."
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  • 02
    Font - OP: (Me thinking I didn't hear her right) "I'm sorry ma'am, can you repeat that?" L: "UGH, I want a latter but with cream!" OP: "Umm, ma'am I want to make sure that you are aware that cream has milk in it." L: "NO, I don't think that's right." OP: " ." "Ma'am, cream is made from milk."
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  • 03
    Font - (Beat of silence) L: "UGH, whatever! I don't want it anymore. YOU GUYS SUCK!" OP: (Die a little more on the inside) Fine then lady, I'll just let you die from anaphylactic shock next time!! What kind of idiot doesn't know that theirs milk in cream! Cream is just thick milk!!!
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  • 04
    Eye - LimpingOne - 1d At a Subway a girl told me that jalapeños aren't peppers. This is just our world.
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  • 05
    Font - KnockoutCarousal - 16h Omg, I worked at Subway like 20 years ago or so as a teenager. At the time I was a vegan and all of my coworkers knew that because I'd get comments about the lunch I ate every work day. Anyway, I'm getting off of work one afternoon and realize that I never took my lunch, and seeing as basically the only “perk" of working there was a free sandwich, I decided to ask a coworker to make it for me since I was already clocked out and it was against the rules for me to do
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  • 06
    Font - I'm completely dumbfounded and tell her again that, no, for reals, I want olives, and then she says one of the most surprising things to me. She says, "Olives are meat! You don't eat meat!" and I'm like, wtf? "That's why they call it the MEAT of the olive! Are you stupid?" So I ask her what animal olives come from, and at this point she's getting pretty frustrated with the conversation and she kind of just yells out, “I don't know every animal (My Name)! I don't think they even come from
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  • 07
    Font - TracyMinOB - 22h SMH I am allergic to peppercorns. Weird huh? Every restaurant I go to I tell the waitstaff. We were at a very expensive, 5 star steak house, overlooking the river. I explained to the waiter my allergy. My filet was beautiful and almost perfect. They used fresh ground pepper. One bite and I'm asking for milk and sugar to counter act my reaction as fast as possible. When hubby asked then about the pepper, he said they didn't use peppercorns, but fresh ground pepper. So I as
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  • 08
    Font - ntengineer · 1d When I use to work at the golden arches in my teenage years, we use to get people who would ask for their fries without salt all the time, to ensure they were fresh, and then you'd see them pouring the salt on them in the dining room. Use to drive me nuts. It literally slows everything down to have to make someone's order without salt. When 99% of the time if it's busy, the fries are flying out of there so fast that everyone's order is fresh. If you have high blood pressur
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  • 09
    Font - My favorite is when the waitress or manager turns table on them. They'll say they are allergic to some ingredient, instead of just asking for it without. Then, the waitress or manager comes out and says that the product they are allergic to is used in the making of the meal they want, so they can't have it. So the customer tries to back track and say it's fine, but the waitress/manager won't allow them to order it. JUSTICE SERVED!
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  • 10
    Font - fishwithsticks · 23h People like this are why I will always stress how allergic I am to nuts (will kill me. I carry an epipen) but when I order something without cilantro. I always tell them "I'm not allergic. I just hate the taste." Because I'm NOT allergic to cilantro. I'd rather they put all their concern into making sure no nuts touch my plate and I don't die, than having to pick a few random pieces of cilantro off my tacos.
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  • 11
    Font - SunshineRobotech · 23h I wish I was joking, but I worked with a guy who insisted snow wasn't made of water.
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  • 12
    Font - Dear_Analysis_5116 · 21h Fella I knew (a diabetic) was SHOCKED! to learn that there is sugar in honey. Moo-rons.
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  • 13
    Font - Eviltechnomonkey · 19h I'm allergic to cucumbers. I'll tell people I don't want pickles on a sandwich and mention that I'm allergic to cucumbers to emphasize that you can't just stick them on it by mistake, take them off, and hand to me. People will respond to that by saying "oh there aren't cucumbers on this" even when the description and picture show pickles on it. I'm glad they just make me nauseous rather than causing severe anaphylactic shock.
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customer service frustrating wtf milk work customer dumb allergy stupid
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