Karen Screams at Cashier, Attacks Manager, Gets Arrested

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Brad Dickson • Managing Editor
Jul 5, 2022 9:00 AM EDT

Who has a better story than Bran the Broken? Well, anyone with a first-hand story of watching a Karen getting arrested for starters. 

This Reddit user, u/SimMinnie, shared a tale more epic (and better written) than the last season of Game of Thrones to the r/EntitledPeople subreddit. It's no secret that we love a good story about an entitled person getting their comeuppance and this one certainly ticks all the boxes. 

u/SimMinnie explains that the story took place when they were working as a supermarket cashier. Which, like any customer service position, puts you straight in the firing line of an entitled Karen. 

They go on to explain that things could get extremely hectic in the supermarket where they worked and on an extremely busy day things took a turn for the worst. A customer wanted a massive order processed through the supermarket's complex and time-consuming "delivery process." They turned to the rest of the customers waiting in line and tried to set the expectation that there would be a long wait. Of course, Karens are never understanding of such an expectation. The situation devolved into a catastrophe as Karen lost all of her marbles. 

Read on for the story and reactions below. 

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  • 01
    Font - Posted by u/SimMinnie 16 hours ago Karen gets arrested because... I wasn't being a good cashier? XL This story is long, but I promised to write it - bear with me, please. So I used to work as a cashier in a supermarket. This story took place on my fourth day of work there, and my second day working at a cash on my own without a supervisor sitting next to me (teaching me the ropes). Yes, I had 2 days of "training". I'm sure most of you will figure out in which country I live from the follo
    via u/SimMinnie
  • 02
    Font - Supermarkets in my country are a zoo on a regular day. However, Thursdays and Fridays are absolute mayhem at the store and are a special kind of hell. Fridays the store closes 2 hours before sundown, as do most stores in this country. (During winter this means around 14:00 and in summer closer to 16:30). People get crazy on Fridays trying to get all their shopping done and get home in time to cook dinner. If you can avoid coming to the store on Friday please do so at all costs, I always t
    via u/SimMinnie
  • 03
    Font - He greeted me very politely and then said the most dreaded words I could have heard that night: "this will be a delivery". Just a quick break from the story to explain why this was so dreaded - especially on a day like today. When we get a delivery, the cashier would call a helper from the store to help bag the groceries. Usually people do their own bagging. The bags would then be placed in plastic containers and containers would then be placed on top of each other and taken to the back f
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  • 04
    Font - This guy has two full carts and wants a delivery. I say "sure, no problem". Then I turn to everyone else in line and let them know that this is a delivery and it will take just a bit longer than usual and apologise for any delay this may cause. We always do this so customers will be aware of the delay and can move to another cash if they are in a hurry. This is when the whole line groans simultaneously. I don't blame them. There was no where else to go. I could see every one of them crani
    via u/SimMinnie
  • 05
    Font - This is where the Karen comes into play. She is maybe early 40s, long brown hair, and looks nothing like a Karen. Except for the way she was standing, with one hand on a hip that extended so far to the side I wasn't sure how she's still standing. She's in my line, about 5-6 people in front of her still. This is the conversation that follows: Karen: HELLO? WHAT ARE YOU DOING? Me, Not answering cuz I didn't think she was talking to me, I keep scanning. Karen: EXCUSE ME? WHAT KIND OF A CASHI
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  • 06
    Font - I realize now, after reading so many reddit stories, that this would have been a perfect for chance for some malicious compliance. I'm sure some of you hope that I did just what Karen wanted. Too bad I didn't know about it then. Or that it was only my 4th day on the job. That's not what happened, although I dream sometimes that I did just that. (Sit back and sip my coffee until the space cleared for more scanned items. You know, "be a cashier". Next time.) Me: I'm just helping to move thi
    via u/SimMinnie
  • 07
    Font - Joe: What seems to be the problem? Karen (still yelling): YOUR CASHIER IS AWEFUL. SHE IS LAZY AND SHE IS NOT DOING HER JOB. YOU SHOULD FIRE HER. TELL HER TO DO HER JOB. SHE'S NOT DOING HER JOB (she repeated that a few times, like a broken record). Joe looks over at me for a second, understands exactly what is happening, turns to Karen and says: "can't you see she's trying to help? She's trying to make this go much faster." Now Karen starts screaming words, I'm assuming, but I couldn't rea
    via u/SimMinnie
  • 08
    Font - Karen: WHAT????!!!! NOL: Your daughter is crying! This is when the entire store seemed to have stopped talking all at once, like someone pressed mute and turned off the volume. The sea of people in front of me parts a bit, and we all look down and see a little girl, who couldn't have been older than 4, clutching her mother's thighs balling her eyes out, snot coming out of everywhere, hyperventilating. This girl was terrified, and I can't blame her. Seeing her mother going off like that mu
    via u/SimMinnie
  • 09
    Font - She would have decked him right in the face if the NOL hadn't grabbed her in a bear hug to stop her. Yes she did! I had to pick up my jaw off the floor. At that point other customers got involved trying to peel off the NOL from Karen and stop Karen from trying to kill Joe, and from Joe trying to kill Karen cuz he was fuming by then. At this point I saw mall security storm the castle (our store was inside a mall) and the sea of people just surrounded Karen and I couldn't really see much of
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  • 10
    Font - No one else in my line complained. I actually got compliments from people about keeping my composure (apparently many cashiers in my country think it's okay to yell at customers and just be plain nasty. I worked in customer service for many years prior and I have never yelled at a customer, even if they deserved it). Once the rush died down a bit I went for a break. I met another employee in the back room and I started to tell him of what just happened when he cut me off: "she was yelling
    via u/SimMinnie
  • 11
    Font - This was the first Karen I had the displeasure of meeting while working at that store, but definitely not the last. To those of you who read the entire story, thank you for sticking with me through to the end. I hope it was worth it and you got some sense of pleasure or justice from the end result. I will work on my writing skill so the next stories I may write, that may be long as well, will be easy and entertaining to read. TL:DR: I'm a cashier, and Karen gets mad at me for helping to b
    via u/SimMinnie
  • 12
    Font - Ihavenoclueagain. 9 hr. ago I feel so bad for that child. 43 Reply Share
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  • 13
    Font - blackav3nger 10 hr. ago Very good story, I wish we knew what happened to Karen, but you weren't there when she was hauled away. Reply Share 29 SimMinnie OP. 4 hr. ago I did try to find out afterwards but no one at the store knew anything else other that she was taken by police. I guess it was a security/police matter at that point. 11 ↓ Reply Share
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  • 14
    Font - Murky-Celebration231 10 hr. ago Omg! Good for you for not loosing it, I'm afraid I'm the type that would've just grabbed a bag of popcorn and sat back And watched the show! Actually it's sort of comforting in a very sad way that it's not just the US that has its share of self entitled Karen's! 42 Reply Share SimMinnie OP. 4 hr. ago Thanks so much. 12 ... If this happened today I'd have had to write this story in malicious compliance because I'd say "ok, Karen" and just sit back until she
    via u/SimMinnie
  • 15
    Font - aviva1234 7 hr. ago . Thats why i never go shopping on a thursday or friday and if i have to go to the not cheap ones. I wotked out the extra money i pay is cheaper than the therapy ill need. I dont understand wth that guy was doing buying all that on a thursday. We live in terror of having to go to the supermarket at the special times of year..especially april and swptember. The amount of people is crazy and youd think they were biying for end of days. Id rather eat sandwiches than go th
    via u/SimMinnie
  • 16
    Font - SimMinnie OP. 4 hr. ago that guy ended up with a delivery of 15 crates... I had not seen that big of an order before or since. Yeah, Thursdays and Friday's are a headache at the store. Although, people with a disability can skip the line, or go to the express lane and skip the line there as well. This store was also inside a mall in a "nicer" area and so we had LOTS of Karens come by, and just people from the mall who were bored, or going to the movie theater upstairs and need cheap snack
    via u/SimMinnie
  • 17
    Font - 1Sluggo 9 hr. ago This was a great story. I'm always happy when Karens get arrested. 10 Terrible-Border6885 4 hr. ago I'm a sucker for a happy ending. 7 ↓ Reply Share 3 Reply Share SimMinnie OP. 4 hr. ago Me also. :) Reply Share SimMinnie OP. 4 hr. ago Thank you. Same here. I listen to stories of Karens getting arrested to lull me to sleep at night. Sweet dreams indeed. 43 ↓ Reply Share
    via u/SimMinnie
  • 18
    Product - CryBabyCentral - 9 hr. ago I LOVE the football analogy!! Omg. I worked in Customer service related jobs (my entire career) and holy smoke. I would have done everything you described. You did an excellent job. You did everything correct & I'm so proud of you. Reply Share 4:↓ 7 SimMinnie OP. 4 hr. ago Thanks so much! Customer service responses are just etched into your brain after so many years, lol 42 Reply Share
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  • 19
    Font - 인 Divine Ms M 7 hr. ago This was written just fine. I was able to picture it all in my mind's eye! It is a shame when people are having a bad day and take it out on others. I feel sorry for her little girl...NOL is a hero! 45↓ Reply Share SimMinnie OP. 4 hr. ago Thank you for your feedback, I really appreciate it. I also felt so terrible for the child but NOL should have gotten a medal that day. 3 Reply Share
    via u/SimMinnie

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retail service karen customer service entitled parents entitled parent
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