'Where's my 40% coupon?': Karen demands multiple discounts on her order, manager steps in and sides with employee

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Ben Weiss • Writer and Editor
May 17, 2023 2:00 PM EDT

It's rare when the manager intervenes and stands up for the employee, so let's savor this moment. Usually, we are accustomed to coming across stories on the Internet in which the manager throws the employee under the bus "in the name of customer service," as one fellow in the comments of this thread suggested. However, in this instance, our manager not only took the side of the employee, but he also served up a little bit of malicious compliance along the way.

It's a common policy in stores that stacked coupons don't apply, so you can just imagine this Karen's ire when she learned that she couldn't get both her senior discount (10%) and her 40% coupon. She was so angry that she was fully unable to listen to both the employee and the supervisor when they tried to explain the policy to her. Keep scrolling below to see the fallout. For more stories like this, check out this post about a greedy Karen who wanted free cable!

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  • 01
    Shelf - "Give her what she wants" Fadofood Indofood ROUP MARE
    via Fikri Rasyid
  • 02
    Font - r/r/MaliciousCompliance Posted by u/Neat_Warthog2633 6 hours ago Give her what she wants SOC I work at a department store that routinely has % off coupons for additional discounts. We also offer a 10% senior discount everyday but the rule is only one percentage off can be applied to your purchase.
    via u/Neat_Warthog2633
  • 03
    Font - Enter Karen into my checkout line. She has a 40% off coupon and has lots of items to be purchased. After scanning her cart load, I scan her 40% off coupon. She then informs me that she is a senior(obvious) and wants her 10% off also.
    via u/Neat_Warthog2633
  • 04
    Font - I tell her that only one percentage can be applied. Of course she wants a manager! Manager shows up next to me and tells her the same rule. She becomes irate and demands her senior discount. Manager tells her again only one percentage can be applied. But she is insisting on her senior discount.
    via u/Neat_Warthog2633
  • 05
    Font - So manager reaches over me and applies the 10% senior discount. She gets the "I got my way" smirk on her face. Then manager removes the 40% off discount from the transaction and lady about loses her mind. "Where's my 40% coupon?"
    via u/Neat_Warthog2633
  • 06
    Font - Manager said you insisted on your 10% senior discount so I gave it to you. She backtracked pretty quickly and said she wants the 40% instead of the senior discount. I really wish she hadn't noticed and only got the senior discount.
    via u/Neat_Warthog2633
  • 07
    Mammal - . Urbanyeti0 6 hr. ago "Sorry that coupon's already been scanned, we can't apply it again"
    via u/Neat_Warthog2633
  • 08
    Font - RealUltimate Papo +1. 6 hr. ago "Sorry, the coupons do not stack" 404: Rational response not found
    via u/Neat_Warthog2633
  • 09
    Rectangle - BB Archangel4500000 6 hr. ago Ferengi rule of Acquisition #16 +3. "A deal is a deal... until a better one comes along."
    via u/Neat_Warthog2633
  • 10
    Font - StormBeyond Time 3 hr. ago +2. I'd like to praise the manager who stuck by their employee rather than throwing them under the bus in the name of "customer service".
    via u/Neat_Warthog2633
  • 11
    Font - DrIvo Pingasnik 5 hr. ago +1. I'm surprised people this stupid even get this old. With her room temperature IQ it's a miracle she didn't die from her own stupidity in her youth. Must be incredibly lucky.
    via u/Neat_Warthog2633
  • 12
    Font - Equivalent-Salary357 +4 4 hr. ago Her mind was so busy processing "I gotta get my senior discount" that she didn't process what you and manager were saying until she saw the price go up.
    via u/Neat_Warthog2633
  • 13
    Font - jrdiver 3 hr. ago Hold on... Let me point at the other sign behind the counter: "Prices subject to change depending on customer attitude" - your annoying me, +10%
    via u/Neat_Warthog2633
  • 14
    Font - DTigar1 5 hr. ago Ahh don't you just love it when someone screws themselves out of something for the way they act, gee they must be pretty darn stupid to think that way.
    via u/Neat_Warthog2633
  • 15
    Font - Sapphyre2222. 1 hr. ago Discounts never stack and she knew it but tried to be a bully.
    via u/Neat_Warthog2633
  • 16
    Font - Syniad 2 hr. ago Am I the only one who thinks maybe in this situation the coupons should both apply? It's not two promotional coupons, it's literally the senior discount??
    via u/Neat_Warthog2633
  • 17
    Font - Silver_Few_94 - 23 min. ago I also work in a department store, and it sucks when there are multiple coupons out at the same time. One specificly for card holders and one for the general public if they know where to find it. They both say extra/additional % off. So many card holders get irritated when we can't take the GP% as well, "it says additional!"
    via u/Neat_Warthog2633

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Tags

customer service manager malicious compliance customers entitled reddit thread Reddit karen entitled people
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