‘You didn't add the tea': Server gets cornered by customers after they demand tea, customers then demand a refund when they realize tea isn't on the menu

Customers often demand items that aren't on the menu, or at the very least expect servers to reinvent entire dishes catering to their own personal preferences. OP relayed the time customers physically cornered them when they were on shift at a restaurant they worked at after the customers were denied 'tea', as it literally wasn't on the menu. The story begins with the three customers who came to the restaurant with no prior experience in eating sushi, the dish that the restaurant excelled at. OP was kind enough to practice patience with these folk, who weren't exactly the epitome of 'nice'.

One of the customers then asked for a 'Brown Sugar Milk Tea', which despite what it sounds like, isn't actually a tea. The immediate reaction from one of the customers was, 'We didn't order that'. OP began to explain that this tea wasn't actually a tea, but the customers weren't having it. OP told them that they would refund them for the tea, and offered to give them different items from the restaurant's vast menu, but again, the customers didn't budge. In fact, they began closing in on OP, who then freaked out and forced herself away from them and into the kitchen.

Scroll down to read what happened next. For more, here are the top last straws that made servers quit their jobs.

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Posted by Eleonora Bader

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management customer service workplace-stories boba-tea rude customers server refund restaurant-menu waiter customers karen-customers Reddit tales from your server service industry

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