‘You don't get a room': Karen guest denied service after refusing to follow front desk clerk's orders

Working in the customer service industry, you've got to be tough as nails, as you will be constantly and consistently tested without fail. Every day you'll need more and more patience as Karen customers become less daunting, and more of a nuisance. OP was working as a front desk clerk at a hotel that was holding a very expensive, corporate event, resulting in most of the rooms being taken by said event. The last ten or so rooms were reserved by construction workers who had a contract with the hotel.

According to OP, they were basically emotional Karens who were irritating, demanding, and entitled. One such guest, Gary, was particularly annoying, and rudely approached the front desk, telling OP he was 'checking in'. OP asked for his ID, and Gary got mad, giving OP the regular sob story: nobody ever asks me for my ID. OP told Gary that meant other people weren't doing their jobs, but that OP wasn't 'other people', and that he was going to do his job.

A verbal duel began between the two, and let's just say, Gary was on the losing side. Scroll down to read what happened next in this ordeal that led to one or two managers being called upon. For more, here is an IT manager who quit, and then made sure that the entire company wouldn't have internet service for three whole days.

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Author image for Eleonora Bader Eleonora Bader
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management customer service boss key-card hotel front-desk-clerk front desk karen-guest reservation business-contract petty revenge hotel room hotel-card service industry construction workers
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