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Update: 'I walked out mid shift': Front desk agent quits after encounter with Karen and no support from manager

Quitting impulsively may not be ideal, but sometimes less than ideal is more than necessary. This is true for any profession, but one can imagine that the front desk agents of the world have had to put up with more than most. This means that quitting on the spot is all the more tempting. 

 

This thread was posted to Reddit's r/TalesFromTheFrontDesk subreddit and was updated recently to include OP's impulsive departure. It turns out that the straw that broke the camel's back was actually a combination of factors. First, it was the fact that OP's managers locked access to the back room, which meant that if guests got crazy and OP was completely alone, they had absolutely nowhere to go. It doesn't get less safe than that because if you've been on FAIL Blog before, you know that hotel guests can get crazy. And of course, it came as no surprise when one night, a Karen guest did lose it at OP and OP was not able to hide in the back room. So when OP was left desperately clutching their can of pepper spray under the front desk, something finally clicked: this was just not worth it. 

 

Keep scrolling below to hear the full play-by-play including the original post, the update, and the best reactions from the comments section. For more stories like this, check out this post about a neighbor's petty revenge on another Karen and their HOA.

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Posted by BenWeiss
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customer service tales-from-the-front-desk karens boss toxic-manager hotel toxic-workplace manager customers toxic-boss update karens in the wild Horrible Bosses reddit thread Reddit karen toxic-work-environment

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