'I got paid twice for the trip': Customer demands Uber driver to cancel trip despite the policy, driver complies, gets paid double

Ben Weiss • Writer and Editor

Aug 5, 2023 2:00 PM EDT

Being an Uber driver requires more patience with crazy customers than most jobs these days. We often talk about server life on FAIL Blog and all the entitled Karens that can ruin a restaurant worker's shift. Those stories are seemingly endless and unfortunately, they come with the territory (not that they should, but that's another tangent). In 2023, it turns out that the same can be said for ride app drivers. These folks have to put up with last minute requests, late cancellations, no-shows, backseat drivers, customers who refuse to tip, customers who make a scene, and don't forget about the customers who vomit in the backseat at 3 am. In short, these drivers are unicorn individuals who have to put up with more nonsense than any of us can imagine.

This Redditor shared a tale of Malicious Compliance that involved an entitled Kevin's cancellation scheme. Firstly, the driver had to pull up in this guy's remote town at 4:30 in the morning. When he got there, the customer asked if the driver would wait. Not a problem; there is a late fee but it's only $10. Eventually, the customer came back out and decided that he had a way to game the system: he would cancel the trip, pay the $5 cancellation fee, re-request the ride, and the driver would accept it since he was already there. Despite the driver's attempts to explain how this wouldn't work, the customer insisted on doing it anyway. Well, in the end, that meant he had to pay for the whole original trip (not just the cancellation fee) along with the new one. The person who won in the end? The Uber driver!

Keep scrolling below for the full story and the best reactions in the comments section. For more, check out this post about an employee's own malicious compliance against their micromanaging boss.