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'I terminated her husband's lease': Karen client loses it at customer service rep, her family loses their lease and their business

It's not often you'll find the internet rooting for landlords. A group of people with a reputation for being dishonest and overly greedy, raising rents beyond reason, or neglecting necessary repairs in order to maximize profits—all the while enjoying an absurd amount of control over other people's lives—doesn't necessarily inspire a lot of compassion. And, yet—here we find ourselves. Although it helps that, in this case, the "landlord" is a corporate entity, and their representative in this story is a sympathetic customer service manager.

While some might prefer not to take sides when it comes to competing evils, it can be satisfying to watch one destroy the other… So, when this Karen came up against the customer service manager of the corporate leasing agency from which she and her husband leased the space for their business, she was about to learn a thing or two about being polite to customer service staff.

This brilliant story of malicious compliance, with nuclear results, was originally shared with Reddit's r/MaliciousCompliance subreddit by a customer service manager, Redditor u/Motor-Safety3633, who shared how she got back at a rude client. Read on excerpts of her story and the reactions it generated in the original thread.

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Posted by Brad Dickson
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workplace-stories jobs work workplace story customer service customers karen-customers

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