You want to learn the hard way? So be it.
When you first begin working at a customer service job, you want to help every customer, and help them have a positive experience at your store. Once you've been there a while, and talked to a Karen or 3, you begin to realize that many people simply cannot be reasoned with. You might be a perfectly logical person, with a perfectly reasonable answer to the customer's queries, but they will not care. Customers will still blame you for things that aren't your fault.
This person knows that all too well after dealing with a dude at the gas station. As a gas jockey, the OP shares that people are allowed to pump their own gas, but the OP tries to help people since some of the pumps are tricky. This one customer wouldn't listen to common sense, and as a veteran customer service worker, the OP simply stepped back and let the scene play out.
You can read the entirety of this great malicious compliance story below, plus comments from people who enjoyed the OP's ideas. Then, put away your books and take out a pencil, class: here are some memes for the most studious scholars out there.
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