'I'll never forget this interaction': Customer demands 'delivery drones' to avoid $25 shipping fee, phone rep is left speechless

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Elna McHilderson • Managing Editor
Nov 23, 2023 1:00 PM EST

Welcome to the modern era! Flying cars might not be the regular on the roads like humans hope for back in the day, but technology has advanced well beyond our wildest dreams. Now, we have the internet. *Cue angels singing and sun peaking out through the clouds* Now, with the internet, everything is made to be more convenient, like shopping, communicating, and even banking. (Yes, there are also many many negatives to the internet, but don't get me started on that…) One online banker seemed to get a customer who was not only stuck in the technology of the past, but distrustful of the present. Why did he sign up for an online bank? Unclear. But he did and now he demanded information that he need ASAP. Unfortunately, he called passed 5pm and also, since it's online only and he refuses to go online, he wouldn't be able to get anything mailed to him until the earliest the next day. When the customer service rep explained this to him, he demanded his information and paperwork be sent to him via drones. Yep, you heard that right. He doesn't trust the internet, but he wants a drone to deliver his banking information to him… The phone rep was left speechless. And honestly, I get it, I'm flabbergasted with this man's logic. 

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    Cheezburger Image 9840473856
    via Matt Moloney via Freerange
  • 02
    Posted by u/Trash itch96 "YOUR BANK HAS DRONES!! WHY WON'T YOU USE ONE OF THEM?!" M 2 So, the title needs some context first.
    via u/Trash*itch96
  • 03
    I worked in a call center for an online bank with no physical locations customers could go into. Everything is done either online, through the mail, or over the phone. If you wanted information about your accounts, you could go online or call us, and we'd provide it. If you wanted something mailed to you, you'd either get it for free within about two weeks, or overnighted for $25. This will be important in a bit.
    via u/Trash*itch96
  • 04
    Also worth mentioning story is this took place on a Thursday evening at 7:00 PM. We closed at 9:00 PM, and our Back Office Team (who handles all of the processing and paperwork for the bank behind the scenes) went home at 5:00 PM. for the This customer interaction is one I'll never forget.
    via u/Trash*itch96
  • 05
    Guy calls in because he wanted a monthly bank statement for his accounts, so I tell him "No problem! Let's get you logged into your account online, and we can see that statement!" "I don't have a computer, and I don't trust the internet! It's full of people who want to steal my money!"
    via u/Trash*itch96
  • 06
    "Okay, that's not a problem sir. Would you like us to mail you a copy of your statement? We can process it starting tomorrow, and it'll be at your address within 7-10 business days, or we could overnight it for a small charge of $25, and it would be at your house by Wednesday of next week." "Seriously?! Why can't I have it tonight?! I have money in your bank! I need it tonight!"
    via u/Trash*itch96
  • 07
    "Are you calling from a cellphone with online access? You could download our app and get it today. It's not using the internet." "NO! I NEED IT TONIGHT! SEND ONE OF YOUR DRONES! YOUR BANK HAS DRONES!! WHY WON'T YOU USE ONE OF THEM?!"
    via u/Trash*itch96
  • 08
    At this point I pause, because I'm thoroughly confused what he means by that. "What do you mean by that, sir?" He let's out a loud sigh, and proceeds to ramble out an explanation. I'll simply his rambling "logic".
    via u/Trash*itch96
  • 09
    1: We're a bank, which is regulated by The Government. 2: The Government has access to The Military. 3: The Military has technology, which included drones. Which means that we have drones to deliver paperwork to individual people at the drop of a hat that day anywhere in the US. I was left speechless.
    via u/Trash*itch96
  • 10
    I politely informed him that even if we did have that option available, there would be several issues with that, namely that he was in Flordia, I was in an office in Kansas, and the team that sends out the mail was in Ohio (and also gone for the day, by the way!). I also told him that even if we did offer that, it would cost more than $25.
    via u/Trash*itch96
  • 11
    Even after telling him this, he wouldn't listen, and informed me that "His neighbors got their mail delivered by a drone, why couldn't he?!" He then angrily hung up the phone when I tried to ask if that was a package from Amazon. People are really stressful to deal with.
    via u/Trash*itch96
  • 12
    BE BrainSqueezins. 2 days ago "Huh! That's odd! Which neighbors? The reason I ask is that actually do not do that. The drones are strictly reserved for civil defense. There have however been some instances of the Chinese making drops to their spies using drones so I'll dispatch a couple armed Predators,
    via u/BrainSqueezins
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    they should be there within the hour and we'll take care of this "neighbor" of yours. Thanks for reporting this! Now, it would probably be best to limit your outdoor activities for a
    via u/BrainSqueezins
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    bit. If you have to go out make sure you look unarmed. But don't worry I'm sure things will I'm sure be resolved in time for you to receive your statement in the mail, no problem! Anything else I can assist you with today?"
    via u/BrainSqueezins
  • 15
    Ysobel14 1 day ago I work for an ISP and we have customers who will not do anything on line. More than a handful of them. To.me, the real irony is that when you bank in person, you're still banking online, just with extra steps!
    via u/Ysobel14
  • 16
    krumrot 1 day ago We cannot get my grandma to pay her monthly bills online, she wants to do it by mail or over the phone. She will gladly call home shopping and give them her card number and she has her card saved on our Amazon account and I've tried explaining that paying over the phone is less secure but it doesn't matter.
    via u/krumrot
  • 17
    She will pay the property taxes online even but the Comcast bill no she won't download the app or pay online and they removed the option to pay over the phone so mail it is. So infuriating.
    via u/krumrot
  • 18
    Cakeriel 2 days ago He wants it delivered via a AGM-114 Hellfire missile fired at his house from a MQ-9 Reaper? I mean, that's technically possible, but he wouldn't like the result.
    via u/Cakeriel
  • 19
    Nope. He couldn't find the number for tech support for the competitor but he could find the number for tech support for this company. He believed that they all used the same call centres and that the staff worked for all the companies, so if he called the number he had, I would be able to troubleshoot his technical issues.
    via u/Haeronalda
  • 20
    I had to explain that this wasn't the case, I was employed by [Company] and only worked for [Company]. I had no idea how to fix an issue with his device, no instructions on how to do so, and no, I could not just "transfer him to the section of the call centre that can help".
    via u/Haeronalda
  • 21
    I offered him a number for their tech support that I found on Google but that wasn't good enough and he would call back to speak to someone competent. For all I know, he's still calling the wrong number to this day.
    via u/Haeronalda

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