One guest got up on the wrong side of the bed one morning, and decided to take it out on a poor front desk clerk, who could only reply with the corporate script she had been given. The guest was aghast when she found out that the hotel did not provide a Thanksgiving meal, and promptly demanded a discount. It was not the hotel clerk's first rodeo, and she politely explained to the guest that with all due respect, the hotel was not required to provide a Thanksgiving meal… Obviously, the Karen guest did not appreciate being told that she wasn't going to get her way, and things escalated.
This story reminds me so much of the days I was a local tour receptionist. The requests I got were blown out of proportion, and mostly, people just wanted free stuff. I was young and frightened, and if I am totally honest, I was not good at keeping the upper hand. However, the OP in this story absolutely knew how to tell entitled people, 'No'.
For the full story, scroll down, and then check out this administration that crippled a company by denying employees raises.
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