‘I hope you are ready to lose your job’: Hotel guest demands front desk clerk provide Thanksgiving meal, then tells her 'she will be fired' when met with refusal

Author image for Eleonora Bader
Eleonora Bader
Nov 26, 2023 4:00 PM EST

One guest got up on the wrong side of the bed one morning, and decided to take it out on a poor front desk clerk, who could only reply with the corporate script she had been given. The guest was aghast when she found out that the hotel did not provide a Thanksgiving meal, and promptly demanded a discount. It was not the hotel clerk's first rodeo, and she politely explained to the guest that with all due respect, the hotel was not required to provide a Thanksgiving meal… Obviously, the Karen guest did not appreciate being told that she wasn't going to get her way, and things escalated.

This story reminds me so much of the days I was a local tour receptionist. The requests I got were blown out of proportion, and mostly, people just wanted free stuff. I was young and frightened, and if I am totally honest, I was not good at keeping the upper hand. However, the OP in this story absolutely knew how to tell entitled people, 'No'.

For the full story, scroll down, and then check out this administration that crippled a company by denying employees raises.

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  • 01
    "Get ready to lose your job."
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  • 02
    No, we are not required to provide a Thanksgiving meal Medium This just happened a bit ago, I tried to post before but got auto-modded for being too short so I will try again with some more descriptive padding.
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  • 03
    Basically as the title, a guest showed up today and asked me what we do for guests for a Thanksgiving meal. Sorry for formatting, writing on mobile. Simple answer, or so I thought. Me= Me, obviously HG= Hungry Guest
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  • 04
    Me: "Unfortunately we don't provide any such service, there will still be the continental breakfast in the morning." HG: "What do you mean you don't provide that? What kind of resort is this?!" Me: "I do agree that calling this place a resort is a bit of a misnomer but I
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  • 05
    can't do anything about that. We are a standard service, business hotel." HG: "Well, where CAN I go to get a good meal tomorrow?" Me: "Well there are a number of restaurants located nearby, you could try any one of those, and in addition I believe there are a few churches in
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  • 06
    town that host Community Meals for Thanksgiving, anyone can go, you don't need to be a resident." HG: "I don't like churches. You seriously don't do anything for people stuck here over the holiday?" Me (wincing at the phrasing 'stuck here'): "No we do not."
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  • 07
    HG: "I can't believe this. I have never had a RESORT do this to me. I really hope you're ready to give me a discount for this inconvenience." Me: "Again, I do apologize about the misunderstanding regarding the name of the hotel, but there really isn't much else I can do or say.
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  • 08
    Thanksgiving meals for guests is not something we've ever offered in the six years I've been here, and therefore not having one this year isn't something I can swing a discount for." HG: "I want to speak with your manager."
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  • 09
    Me: "No problem, she'll be back on Friday morning, here's her card." HG: "So you're saying you're not going to provide me a meal for Thanksgiving and I can't even get a discount until Friday?! This is ridiculous, I'm calling the corporate line, I hope you're ready to lose your job."
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  • 10
    I am awaiting the call back from Customer Care any minute, I'm sure they and I will have a good laugh.
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  • 11
    sylvar 4 hr. ago Are you saying I can't even get a discount until Friday?! No, I'm saying you'll have to wait until Friday for my manager to tell you exactly the same thing while stifling the same laughter.
    via u/sylvar
  • 12
    Ru8yGold 4 hr. ago Love how you are going to lose your job like not putting on a Thanksgiving spread was entirely your idea/choice just so you could inconvenience this one guest in particular lol
    via u/Ru8yG0ld
  • 13
    Do people not check in advance what facilities are available for holidays??? That's quite literally the first thing I would do if I knew I'd be away from my kitchen on a major holiday. Vote Reply Share
    via u/Ru8yG0ld
  • 14
    XxTrash Panda12xX OP · 4 hr. ago The thing that got me was like... I provided options. Even free ones. Sure the options aren't right here right now but frankly.... I didn't even have to do that.
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  • 15
    What I get for trying to be nice right? Vote D Reply Share Ru8yGold 4 hr. ago "No good deed goes unpunished" Vote Reply Share
    via u/Ru8yG0ld
  • 16
    LocalLiBEARian · 4 hr. ago We will allow you to stay at the same rate as the rest of your stay, without charging extra due to the holiday. Failing that, offer a selection of popcorn, jelly beans, and toast.
    via u/LocalLiBEARian
  • 17
    Ekd7801 4 hr. ago I'm going to lose my job too! My guest is going to call corporate because I told her she booked through a third party and she knows she didn't. She said she'll make sure I'm fired for saying this to her. We can job hunt together!!
    via u/Ekd7801
  • 18
    XxTrash Panda12xX OP 4 hr. ago OMG Twinsies! Edit: Seriously tho can you imagine if we actually got fired every time a guest claimed we would? I'd be out of a job hundreds of times over lol
    via u/XxTrashPanda12xX

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hotel guest front desk hotel clerk corporate thanksgiving meal fired job thanksgiving tales from the front desk entitled workplace stories guest holidays happy holidays
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