Imagine you are sitting in an uncomfortable, old desk chair that needed to be replaced about 10 years ago, and instead of staring at the empty hotel lobby in front of you, you opt instead to play some Solitaire on your as equally old computer. You are just about stumped when your game is interrupted by a Karen who is on her way to interrupt your peace.
She enters the lobby with a dramatic air about her, shouting words that you can't quite make out yet until she gets a bit closer. Anddddd, you have met the antagonist of our story. Let's start at the beginning. OP was working the night shift at a hotel as a front desk clerk, and the hotel they worked at had a lot of ballroom and conference spaces. Large groups would come and some of the guests would stay at the hotel.
Due to the holidays, every room was basically sold out, and OP received an angry rant from a hotel guest (Karen), about how she had not booked 'two rooms' and they were not allowed to 'charge her for two rooms'. To read about how it escalated, scroll down. Then, check out this computer science student who did the workload of 3 people for his group project, and then did not get any credit and decided to get even with them.
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